Office 2021 Pro Plus - activated on multiple devices

Hello Aleksandar_S

Hi, I'm Karl and will be happy to help you today.

Can I ask where you purchased / got your copy of Office Pro Plus from?

Reason for the question is that Office 2021 Pro Plus is not a legitimate consumer product, it is only available as part of a corporate Volume License agreement.

If you purchased it online from a 3rd party reseller (it is not available from the Microsoft Store), then the key that was provided would not be a legitimate product key and the most likely cause of the problem is that the vendor provided the same key to multiple purchasers which would trigger the message you are receiving and Microsoft would disable the product key.

If the above describes your situation then unfortunately the only recourse you have is to contact the vendor - there is nothing that Microsoft can/will do for purchases from 3rd party resellers.

In addition, all current versions of Office would be associated with the Microsoft Account used to redeem the product key. Does this account still show Office 2019 under <Services/Subscriptions> for that account?

https://account.microsoft.com/services/

Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. Microsoft Support personnel do not staff this forum.

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When I access the office / setup site and the Install from your MS account field, it says Office 2019 H&B.

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My apologies - that was a typo on my part and if you show a license for Office 2019 H&B - it's purely coincidental

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I see subscriptions for 2021 Office and Office H&S on my MS account.

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When you say subscription for '2021 - which edition specifically since it sounds you have both H&S and a license for another edition of Office 2021

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I am using the Office 2021 Pro Plus permanent license

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Am a little confused with all of this given that you state you're using <Office '2021 Pro Plus>. Did you install Pro Plus or was it there when you got the computer. To stress, Office Pro Plus (any year) is not a legitimate consumer product and cannot be legitimately be purchased from anywhere

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I got the key to Offices from my uncle from Canada, I'm in Bosnia and Herzegovina

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Aside from the fact that I'm also in Canada, what Office edition exactly did your uncle purchase and send to you? Where did he purchase it from?

In the interests of time, would be worthwhile to check what Office licenses are installed on this system. You can do that following the first part in the following article

*** manual removal described under <Command Line> tab (start with step #4)

Change your Office product key

https://support.office.com/en-us/article/change...

*** if you see a license for Pro Plus, you need to remove it to avoid getting the error message as described in the original post. After that, log into your Microsoft Account to download / install Office from there (assuming you don't run into any <region> based issues

https://account.microsoft.com/services/

(You wouldn't get the error message you are encountering unless a license for Office Pro Plus exists on the system)

Hello,

Thank you for your answer.

I see subscriptions for 2021 Office and Office H&S on my MS account.

When I access the office / setup site and the Install from your MS account field, it says Office 2019 H&B.

Yeah, a little confusing.

I have a question for you. If you don’t work in MS, how do you know I have 2019 Office? (don't get me wrong lol)

I got the key to Offices from my uncle from Canada, I'm in Bosnia and Herzegovina.