Authenticator won't work on my new phone

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Authenticator won't work on my new phone

Anonymous

I used to use authenticator normally on my previous phone for my university account. I changed my phone recently and set up the app, everything seemed fine except for the fact that I didn't receive the approval notifications at all. I tried a lot of fixes including reinstalling the app and setting up backups, but nothing really worked. I thought maybe the system gave priority to my previous phone or something like that and tried to uninstall the app on my previous phone. Now I cannot do anything at all as I cannot log into my account from anywhere because the only way to do it is using authenticator. I saw a "fix" on another post saying that you could set up the new device via microsoft 365 but it just doesn't work as I still need authenticator to log in. I don't really know what to do and it is really urgent. What can I do to fix this?

Thanks in advance.

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4 answers

Answer 1

Hi I have same issue, I can't log in to all my Microsoft account because they always asking the code authentication from Microsoft authenticator, The Problem is I change my mobile phone and now the authenticator on my new Phone is Not working. Is there anything we can do to solve this ?

I already contact The Microsoft for more then 3time , but they cant solve this issue and handle this so badly. Thank you and waiting for your help

Answer 2

Hi Greg. Thanks for your help.

I've already performed the backup and recovery on the new device and although my accounts showed up on my new phone, I still do not receive any notifications when requested.

I cannot login to any of the services I use via that account, whenever I try to login I get the authenticator page, if I click "I can't use my authenticator app right now" the only other options I get are via the app itself which makes no sense, in the video you shared they get an e-mail option, but it doesn't show up for me.

I do not have access to the authenticator app which was working on my old phone and therefore I cannot manage my account to try and set it up. Again, I don't understand why the backup didn't work.

Answer 3

Hi Diego. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

Here's how to move authenticator to a new phone:

https://www.howtogeek.com/682273/how-to-move-mi...

https://answers.microsoft.com/en-us/outlook_com...

https://www.thewindowsclub.com/how-to-transfer-... (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

https://www.youtube.com/watch?v=l9pIG5RbZ8U&amp...

Feel free to ask back any questions. Report back results for more steps if necessary.

______________________________________________

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Answer 4

Troubleshoot Microsoft Authenticator app:

https://support.microsoft.com/en-us/account-bil...

https://techcommunity.microsoft.com/t5/azure-ac...

https://docs.microsoft.com/en-us/answers/questi...

If none of these help then please contact Microsoft Support at https://support.microsoft.com/contactus. Explain the problem and keep asking for an agent to get a call back or chat on week days.

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Authenticator won't work on my new phone

4 answers