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Office 365 Cloud - How to enable SMTP access

Anonymous
2022-02-18T03:28:35+00:00

Hi.

I am requiring to enable sending email using SMTP via an online Office 365 account for a legacy desktop application.

I have not had to do this myself, as have had other people who are looking after MS accounts do this for me in the past.

I have to change these settings myself for someone, and I am not able to find out how to do this.

Documents I find all seem to relate to running PowerShell commands on an Exchange server, which is not what I am seeking for in this situation.

Hoping to get some assistance on where I may find the options to allow SMTP and POP on a standard Office 365 account using an online portal.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Anonymous
    2022-02-19T04:46:03+00:00

    Thanks again Brian.

    I have been doing that already for organisations that have someone controlling the admin access.

    The problem I am faced with is I have a person who does not have an admin, and setup their own Office Account.

    I am getting the Tenant not authorised message when trying to send via SMTP client application for them.

    So my question here is, how I go about to I modify/allow the SMTP setting for a non-business account in this instance.

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  2. Brian Tillman 24,875 Reputation points Independent Advisor
    2022-02-18T17:17:31+00:00

    Since you're using Microsoft 365 for Business, you'll have to speak to your tenant administrator. That person has total control over email

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  3. Brian Tillman 24,875 Reputation points Independent Advisor
    2022-02-19T16:36:11+00:00

    When you have a tenant, it must be a subscription to Microsoft 365 Business or Education. Other Microsoft 365 subscriptions, like Family or Personal, don't have tenants. If there is a tenant, there must be an administrator for that tenant.

    That said, I'm not familiar enough with Microsoft 365 for Business to assist any more. Perhaps someone else in the forum will be able to. Sorry.

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  4. Anonymous
    2022-02-18T04:40:48+00:00

    Thanks Brian.

    I looked at the link you sent, but not able to see any options to enable SMTP.

    All I know that other "admins" have done to make this work, is they access some kind of Admin section of the Office 365 account, and enable this ability in there. I have read something about doing this in Azure AD.

    The error we are getting when we attempt to send SMTP is along the lines of "Tenant is not authorised for SMTP".

    I know what we are seeking can be done, as I have had dozens of systems changed so SMTP can work.

    I just have a user who has no IT support, and has created their own Office 365 account, and wanting me to assist them in getting SMTP to be permitted.

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  5. Brian Tillman 24,875 Reputation points Independent Advisor
    2022-02-18T04:08:00+00:00

    Hi. I'm Brian and I will do my best to help you.

    You speak of sending a message using an app through SMTP via a Microsoft 365 account, which you should be able to do, but you also speak of using a POP/SMTP account via Microsoft 365 online. This cannot be done. Microsoft eliminated the "connected account" feature of Outlook.com/Microsoft 365 Family or Personal back in May last year.

    As I said, though, if you want to send mail via SMTP from an app, you can find the settings you need on the page https://outlook.live.com/mail/0/options/mail/ac...

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