I write a lot of legal documents, so I use the Section and Paragraph symbols frequently. At my last job, I set Section to ctrl+6 and Paragraph to ctrl+7 once and those shortcuts worked every time I opened a word document. I recently changed jobs, and now I find myself having to set these shortcuts at least every day, and sometimes every time I hope a new document. Even if I save it to the specific document I'm working in, keep my word document open while I hibernate my computer that night, and then return to the same document after hibernating without ever closing it, I still find my custom shortcut keys for Section and Paragraph symbols are gone.
I've been going to Symbols; Shortcut Key; and then tried saving my custom shortcut key changes both to "Normal.dotm" and to the specific document I'm working in. After I do this, I see the shortcut key I've created in the "Special Characters" tab. And yet, if enough time passes, they disappear.
Is there anything else I should try? Could this be the result of some privacy setting from my new employer and if so, is there a way to explain this to them to see if there's a workaround on our end?