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Excel "Sorry We Couldn't Open ..."

Anonymous
2022-05-09T23:37:39+00:00

When a file is opened, a message appears saying "Sorry, we couldn't open [file name]." Then "Microsoft cannot access the file [file name]. There are several possible reasons . . ." Is there a way to get rid of these messages?

This question has been posed, and answered, for earlier versions of Excel, but those answers don't work for me on a current version of Excel on Office 365.

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-05-10T01:14:21+00:00

    Hi Charvet,

    Welcome to Microsoft Community and I'm glad to offer any support for you.

    Based on the description, it seems like there has an Excel workbook saved in SharePoint site is now showing the error message each time you tried to open it. Otherwise, the error shows when you try to open workbooks from the local Excel app. Correct me by sharing some more information of the scenario you are facing with.

    The first thing to check is to make sure the current account signed in the local Excel desktop app is the one who has the read/edit permission to access the SharePoint site where the workbook is saved. If not, add the related account or add the specific SharePoint service. Steps are in the referenced thread: 'Sorry, we couldn't open https //d.docs.live.net' - Microsoft Community and Sharepoint error "Sorry, we couldn't open - Microsoft Community.

    If the issue persists even the account is correct in the local Excel app, kindly do the following tests to narrow down the issue and further investigate it.

    1.If the issue is only happening on this specific workbook? Try to create some new workbooks in that Document Library/other sites and open it from browser and local app to see if the issue will reproduce. This helps to make sure the issue is not from the SharePoint side.

    2.If other users will be able to open the workbook without any error.

    3.Some other users resolved the error by rename the issue workbook, download the workbook first and then open it from local Excel app(if this can work, save the file again to SharePoint and then rewrite the issue file to see if error will persist), clean the cache folder.

    We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. Hence, please kindly provide more information and test results above to let us work further. Hope you a nice day!!

    Best Regards,

    Mia

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