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Signing into One-note with school account

Anonymous
2022-08-22T19:39:43+00:00

Hello I am trying to access my college account with One note on my android tablet. However, it tells me I cannnot sign in with a work or school address. I currently use my personal account, and a different school's account. Why can I not access one note with my newer student account? I try to sign in, but the error tells me I "cannot sign up with this account" even though my outlook for that email is established.

Microsoft 365 and Office | OneNote | For education | Android

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  1. Anonymous
    2022-08-23T07:41:33+00:00

    Dear Nicole A Brandt ,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    Based on your description, we understand you cannot sign in your school account in OneNote.

    I would like to know whether you can access OneNote Online, please go to the Office Portal to check this.

    If you can access OneNote Online, please try reset your OneNote for android to check the result:

    1. Open OneNote and then on the bottom left, tap Notebooks.
    2. Tap the three-dots menu in the upper right corner of the screen, and choose Settings.
    3. Tap Account.
    4. Tap Sign Out, and then click OK.
    5. Tap the recent apps button on the bottom of the screen (the one to the left of your Home button), find the OneNote app and swipe it sideways to close it.
    6. Start OneNote and sign in to your account.

    Thank you for your cooperation and understanding. Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you!  

    Sincerely,

    Tin | Microsoft Community Moderator

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