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File explorer not responding when opening word, excel, etc files.

Anonymous
2022-06-10T19:49:16+00:00

When trying to open a word, excel, etc from file explorer or recent files I get a non responding. If I have a blank word or excel doc up and then go to Open and click on the file I need it opens. Just won't open if I go to file explorer or recent files. PDF files and other files will open, just not any of the Microsoft files. I am using Home and Student 2019.

Microsoft 365 and Office | Word | For education | Windows

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Anonymous
2022-06-11T00:12:10+00:00

Dear John Costello1

Good day.

Thank you for posting in Microsoft Community.

We understand you're experiencing an query that when you open the word, excel, etc files, the file explorer not responding . (If my understanding is incorrect, please feel free to post back).

Please  try the following methods to fix the “File Explorer not responding” concern to check the result.

  1. Restart the File Explorer

1) Press “Ctrl + Shift + Esc” to open Task Manager. And right-click the “Windows Explorer” and select “End task”.

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  1. Click “File” on the left top of the Task Manager interface, and select “Run new task”.

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 3) In the pop-up window, input “Explorer. exe” and click “OK”

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  1. Then, the File Explorer will be restarted, and see if the File Explorer would just hang again.
  1. If the Windows system is outdated will also caused this behavior, please go to “Start” > “Setting” > “Update & Security” > “Windows Update”, and click “Check for updates”. Then the computer will check if your Windows is the latest version. If it is not, install the latest Windows.
  2. Too many File Explorer history files slow down running speed will also affect the behavior, clear File Explorer history files to check
  1. Open Task Manager and end the File Explorer as method 1 do.
  2. Press “Win + e” to restart File Explorer, click “File” and choose “Change folder and search options”.

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  1. Right behind the “Clear File Explorer history”, click “Clear”. When it is done, click “OK” to return to File Explorer.

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We're looking forward to your reply and welcome to update the latest situation to us.

Thank you for your cooperation and understanding into the Microsoft Community.

Best regards,

Stacey

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