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Subscription called "Pro (1 year) found in my account but no clue what it is for or how it was started

Anonymous
2022-03-11T03:53:40+00:00

I found a subscription in account.microsoft.com called "Pro (1 year)" and have no idea what it is or why I have it.

I tried to contact support. They sent me to a phone number. An automated assistant told me, for every option I chose, that "support has moved online, to help.microsoft.com". There, I could not find the answer to my question but I could find the phone number to call support for more help...!

The subscription is for $58.99 and I've paid a few years of it without knowing. I'm not receiving any benefit from it - that I know of! Partly I'd love to get a refund, and partly I'd just like to know what this elusive "Pro" is!

thanks for any help! - Jon

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Anonymous
    2022-05-02T14:09:07+00:00

    Hi Jon,

    I had the same experience today as you: in my account there suddenly was an announcement of "PRO (1 year)". And I was charged for € 24,99. It took me some time, but I found out that it was the subscription of the app Drawboard PDF (Pro version). It is quite confusing that only "PRO" is mentioned in the subscription part of my account.

    I suppose that something similar is possibly occuring at your account also: perhaps you have subscripted for the PRO version of another app.

    Good luck and regards,

    Jan

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  2. Anonymous
    2022-06-15T19:41:05+00:00

    Thanks for the post! I love Drawboard, but it would be really helpful if a description of the subscription was available.

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  3. Anonymous
    2022-03-11T04:28:57+00:00

    Hi Jon, my name is Therese`

    I am sorry for what happened. I'd be glad to assist you with this.

    This community is an end-to-end user, unfortunately, we do not have access to your account. Since this concern may require sensitive information, I highly recommend contacting Microsoft support directly to request for cancellation and refund.

    You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

    Alternatively, you can follow these instructions:

    1. Please visit this link https://support.microsoft.com/en-us/contactus/
    2. Choose "Get support in the browser instead".
    3. Write a brief description of your request or issue in the box then click the "Get Help" button.
    4. Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.
    5. Select your Product or Service. Choose a Category then click Confirm.
    6. Lastly, choose a support option.

    Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.

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