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Excel not responding on closing

Anonymous
2022-08-23T09:51:59+00:00

Dear All,

I am Using office 365. 

I tried to close my excel sheet but its taking long time and not closing and eventually not responding.

I have disabled all add-ins and checked that I am on the latest version.

My all other office files are working fine except excel.

Hope someone will provide the possible solution.

Thank you.

Microsoft 365 and Office | Excel | For business | Windows

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Anonymous
2022-08-23T12:58:45+00:00

Dear Kuen Pappas

Good day! Thank you for posting in Microsoft Community. We are happy to help you.

Based on your description, it seems that  Excel no responding when closing on your end even if you disable all add-ins and use the latest version.

Please try the following steps to check the result:

  1. Use online repair tool to repair office then to see the result, for your reference:  Repair an Office application (microsoft.com)
  2. Run Excel in safe mode to see if other start ups caused this behavior
  • Open the Run dialog box by pressing the Windows key + R.
  • Once the Run window opens, type ‘ excel /safe ’ in the input box next to ‘Open’.
  • Press the Return key or click OK.
  • This will open Excel in Safe mode.
  1. Open Excel in clean boot to see if the other programs caused the problem, you can refer to How to perform a clean boot in Windows (microsoft.com)
  2. You can also refer to this articel Excel not responding, hangs, freezes or stops working (microsoft.com) to troubleshoot the possible reason for this situation to see the outcome.Besides, can you tell us did you got any error message when Excel not responding? We’re looking forward to your reply and will continue to help you all the time!  If there are any misunderstanding or unclear, you can post back in your free time.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Stacey | Microsoft Community Moderator

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