macOS 12.5 OneDrive 22.141.0703.0002 "OneDrive" encountered an unexpected error. Items may be out of date. "Loading..."

Hi,

Short description:

In the Finder, all I can see is "Loading...", with `"OneDrive" encountered an unexpected error. Items may be out of date' at the top of the window.

Detailed explanation:

I haven't been able to use OneDrive since last February.

The same problem occur on two computers: MacBook Pro Retina, 15-inch, Mid 2015 and iMac Retina 5k, 27-inch, Late 2015.

The problem occur with my primary (macOS) user account, but not when using another (admin) account.

• In the Finder, when selecting OneDrive from the left hand side panel, I get `"OneDrive" encountered an unexpected error. Items may be out of date.' at the top of the Finder Window, with an option to "Try Again". In the content area, there is a spinning wheel with the word "Loading..." next to it.
• On the command line, in a terminal, the command `ls' reports the following error "fts_read: Operation timed out"
  • cd ~/OneDrive\ -\ University\ of\ ***
  • ls
• In the menu bar, OneDrive reports that "Your files are synched".
  • Changes made online are reported by the menu bar window.
• In fact, I can see that the files are correctly synched in the cache:
  • ~/Library/Group Containers/UBF8T346G9.OneDriveStandaloneSuite/OneDrive - University of ***.noindex/OneDrive - University of ***
  • The size of the directory is 14 Mb with the following files:
    • total 29648 drwxrwxrwx 2 neo csistaff 64B 3 Aug 16:24 Hydrations/ drwx------@ 20 neo csistaff 640B 3 Aug 16:53 OneDrive - University of ***/ -rw-r--r-- 1 neo csistaff 13M 3 Aug 16:44 OneDrive - University of ***.dat -rw-r--r-- 1 neo csistaff 32K 3 Aug 16:44 OneDrive - University of ***.dat-shm -rw-r--r-- 1 neo csistaff 443K 3 Aug 16:53 OneDrive - University of ***.dat-wal drwxrwxrwx 2 neo csistaff 64B 3 Aug 16:24 Staging/

I tried the following in order to solve the problems.

• I unlinked the account
• I uninstalled and reinstalled the application
• I ran /Applications/OneDrive.app/Contents/Resources/ResetOneDriveAppStandalone.command
• I uninstall GoogleDrive and in particular its Finder extension.
• I confirmed that OneDrive's Finder extension is selected in the preferences
• I attempted to do a `clean install':
  • unlinked the account
  • I ran /Applications/OneDrive.app/Contents/Resources/ResetOneDriveAppStandalone.command
  • Followed by
    • sudo pkill -9 OneDrive sudo rm -rf /Applications/OneDrive.app/ sudo rm -rf /Library/Logs/Microsoft/OneDrive sudo rm /private/var/db/receipts/com.microsoft.OneDrive-mac.bom sudo rm /private/var/db/receipts/com.microsoft.OneDrive-mac.plist sudo rm /private/var/db/receipts/com.microsoft.OneDrive.bom sudo rm -rf /Users/neo/Library/Containers/com.microsoft.OneDrive-mac sudo rm -rf /Users/neo/Library/Containers/com.microsoft.OneDrive-mac.FinderSync sudo rm -rf /Users/neo/Library/Containers/com.microsoft.OneDrive.FinderSync sudo rm -rf /Users/neo/Library/Containers/com.microsoft.OneDriveLauncher sudo rm -rf /Users/neo/Library/WebKit/com.microsoft.OneDrive sudo rm -rf "/Users/neo/Library/Application Scripts/com.microsoft.OneDrive" sudo rm -rf "/Users/neo/Library/Application Scripts/com.microsoft.OneDrive-mac" sudo rm -rf "/Users/neo/Library/Application Scripts/com.microsoft.FinderSync" sudo rm -rf "/Users/neo/Library/Application Scripts/com.microsoft.DownloadAndGo" sudo rm -rf "/Users/neo/Library/Application Scripts/com.microsoft.OneDrive.FinderSync" sudo rm -rf "/Users/neo/Library/Application Scripts/com.microsoft.OneDriveLauncher" sudo rm -rf "/Users/neo/Library/Application Support/com.microsoft.OneDriveStandaloneUpdater" sudo rm -rf "/Users/neo/Library/Application Support/com.microsoft.OneDriveUpdater" sudo rm -rf "/Users/neo/Library/Application Support/OneDriveStandaloneUpdater" sudo rm -rf "/Users/neo/Library/Application Support/OneDriveUpdater" sudo rm -rf "/Users/neo/Library/Group Containers/UBF8T346G9.OfficeOneDriveSyncIntegration" sudo rm -rf "/Users/neo/Library/Group Containers/UBF8T346G9.OneDriveStandaloneSuite" sudo rm -rf "/Users/neo/Library/Group Containers/UBF8T346G9.OneDriveSyncClientSuite"

I repeated several of these steps after the release of each new version of OneDrive since February.

Environment:

macOS is up to date (12.5)

OneDrive is up to date, 22.141.0703.0002 (from https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0?ui=en-us&rs=en-us&ad=us#mac)

Conclusion:

Given that on the same computer the synchronization works perfectly when using another user suggests that the OS and OneDrive are not the issue. [Well, I believe that OneDrive should be able to detect a missing permission somewhere...]

For the record, I also have Dropbox running in my primary account. This is my default Cloud storage solution.

However, for my administrative roles, I have to use OneDrive for collaborations. Since February, I have been using the Web-based interface. However, this is quite tedious.

I repeatedly tried to solve the problem since February, a couple of hours here and there, but this has been very frustrating.

Any hint or help would be appreciated.

Marcel