Issue while Configuring Office365 with Google Cloud DNS

Hi PmSudhi,

I’m Jung one of the Independent Advisor and I’d be happy to help you out with your question.

Additional information that you can try is to reset your network > reset the browser > try to use inprivate browser or use a different browser instead. You may also try to sign out and sign in to the account to refresh its function.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards,
Jung

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Hi PmSudhi,

Greeting for the day!

I'm glad to help you regarding this DNS configuration at Google domain for office 365.

Please follow below steps to add the TXT record and MX record.
Configure TXT record

1. Sign into your domains page at Google Domains.
2. Enter your login credentials
3. On the Domains page, choose Configure DNS for the domain that you want to edit in the domain section.
4. Chose values for Custom resource records and add
5. Now wait for the record you created to update across the Internet
6. Now log in back to Office 365 and request Office 365 to find the record. When Office 365 finds the correct TXT record, your domain is verified. Now go to domain page
7. Select the domain that your wat to verify and choose “start setup” in the Action column.
8. On the Add this TXT record to show you own “domain_name” page, choose Okay, I've added the record and click Verify

To setup a MX record, kindly verify the steps in below link.

https://support.google.com/a/answer/9222085?hl=en

If you need steps with screen prints, I found this blog is helpful. Kindly verify this.
Link - http://howtomicrosoftofficetutorials.blogspot.com/2016/12/create-dns-records-at-google-domains.html

Feel free to get back if you have any questions.

--If the reply was helpful, please don’t forget to upvote or accept as answer--

Thank you!

Thanks, Jung Jeon for this. tried everything and not worked. so shifted the DNS to another provider and it worked. May be there is some issues in integration with Google DNS or any extra step needed than the steps available. But for now, moved out of Google DNS and it worked

Thanks, Ravi for the detailed response. Actually, I had followed all steps and as you can see in my post image snapshot, all entries are there in the Google DNS. waited for 48 hrs, and when I went back to the admin center and rechecked only CNAME record is recognized and both MX and TXT record showing as missing. But If you look at the screenshots the entries are alreadythere

365 Personal/Family does not include Exchange