Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello 365Patrick
Hi, I'm Karl and will be happy to help you today.
If this transition is occurring on the same machine then it's a simple matter of
#1 - Uninstall '365
#2 - Install '2021
As far as Outlook goes, Outlook profiles do not get removed when you uninstall Office (Outlook). When you install '2021, it will use the same Outlook profile that was used by '365 or to put it another way, '2021 will start off from where '365 left off.
As far as OST files go, it means that the accounts are configured using either IMAP or Exchange. There's no point with starting with a new OST file since the OST file is a mirror of what is contained on the server. If you want to reduce the amount of space used, change the amount of data that is maintained in the OST file by changing the slider tor the amount of data that is downloaded. Do that by going to
<File> --> <Account Settings> --> <Email> tab
Select the email account --> click on <Change.
If you have any contact / calendar data stored in "This Computer Only" folders (am IMAP account), you will be well advised to export those folders so that you don't potentially lose that data. If Outlook cannot find / open an OST file, it will automatically create a new one, sync the subscribed folders with the server but the "This Computer Only folders will be empty (ergo the data in those folders will be lost).
If the account is an Exchange account, all data (email, contact, calendar) is sync'd with the server