in iOS: Jumping BUG in New Documents in Word when on Mobile View - what’s going on?

Hi all,

Hoping someone, anyone can shed light on this situation because I’m about to go absolutely barking mad. I’ve already spoken with tech support, so at this point, I’m hoping that fellow users might be able to provide insight.

I have chronic migraines and use Mobile View when editing documents on my iOS devices for accessibility reasons. My issue with Mobile View in Office on my iOS devices as described below is making it all but impossible to use.

Background: I use Office (and the applications within) and have a Microsoft 365 account for Business Standard. I run Office on a laptop PC, Android phone, iPhone 13, and iPad 8. All are up-to-date. I have been using Microsoft and Office for the PC and otherwise for what feels like forever and this is the first time I have ever encountered this issue.

Buggy Issue: About 3 to 4 weeks ago, I started noticing that New Documents created in Office - either through the desktop program or on a mobile device - have an issue where the screen jumps up when editing in Mobile View on iOS devices.

This only affects New Documents; all of my older documents created before 3 to 4 weeks ago are fine and unaffected. My workaround so far has thus been to create new documents based off an old document.

Troubleshooting: I’ve uninstalled and reinstalled my apps. I’ve logged in and logged out. It doesn’t matter if I use my Business or Personal Account. I’ve created New Documents on my desktop program and the issue didn’t go away when I opened it on iOS. I’ve created New Documents on Office online and the issue didn’t go away when I opened it on iOS. My only conclusion at this point is that for whatever reason, a recent update to Office - iOS app or otherwise - is causing this issue.

Troubleshooting Note: I have no idea if this might be relevant or not, but when creating a New Document in Office online (on the web) and on my Android phone, the default document automatically creates spacing either before or after an assumed paragraph. On iOS, it doesn’t do this. The default is single space with no extra spacing before or after an assumed paragraph.

How to Replicate - New Document in iOS Office App - iPad 8 (default on-screen keyboard):

1. Create a new Blank Document in Word which automatically opens in Print View. Tap screen to call up the default keyboard and type a word, sentence, whatever. Swap to Mobile View. Watch whatever you typed disappear up the screen. Dismiss the keyboard / exit editing mode and watch the screen jump back down to show whatever you typed.
2. Create a new Blank Document in Word which automatically opens in Print View. Don’t type anything. Immediately switch to Mobile View. Tap screen to call the default on-screen keyboard and watch as there’s no cursor because it has jumped up the screen. Type something and watch as nothing shows up because it’s typing where you can’t see it. Dismiss the keyboard and watch the screen jump down and show what you typed.

How to Replicate - New Document in Desktop Office and Word Program and Editing in iOS Office App - iPad 8 (default on-screen keyboard):

1. Create a new Blank Document in Word. Type something. Save to OneDrive or however you wish to port it over to the iOS device for editing in the iOS app. Open that Blank Document in iOS app for editing. Observe same behavior as described above.

How to Replicate - New Document in iOS Office App - iPhone 13 (default on-screen keyboard):

1. Create a new Blank Document in Word which automatically opens in Mobile View. Tap screen to call up the default on-screen keyboard. Type something. Dismiss the keyboard. Watch the screen jump up.

***The post has been moved to the appropriate section by the moderator***