Hello Linda J,
Thank you for coming to the forum.
If it keeps resetting back to the read mode, even thought you have chosen print layout and saved it, then there is something up with your normal.dotm file.
We can try the below:
To reset the whole word settings back to normal (like factory reset) by you can rename the normal.dotm file:
Here are the steps
- Go to C:\ drive
- double click the folder Users
- Locate your username and double-click that folder
Then press F4 on the keyboard (if the F4 has a different colour from white on the keyboard, then it is Fn + F4)
You will notice the address bar will change: paste the below after the name in the address bar
\AppData\Roaming\Microsoft\Templates
And you will see a file named normal.dotm: Rename it to normal_old.dotm
Then open Word again
Click the below for more information about renaming the normal.dotm
https://support.office.com/article/06de294b-d216-47f6-ab77-ccb5166f98ea