Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Katharyn_180,
My name is Tim and I’m sorry to see you’re experiencing issues. I will gladly assist you today.
Have you used the below instructions?
If you have the account already on MS Authenticator then remove it!
Goto your MS account https://account.microsoft.com/
Scroll down until you find "Security", expand the section and find and click the link "Additional security options".
A little way down the page click the link "Add a new way to sign in or verify".
Select "Use an app" from the popup dialog.
click the link in the body text "set up a different Authenticator app." and you will be presented with a QR code
Open the MS Authenticator app on your phone
click the "+" to add an account, then click "Other (Google, Facebook, etc)
Scan the QR code.
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If you require any further information then please don’t hesitate getting it contact. I will be more than happy to assist you further.
Kind regards
Tim