A family of Microsoft word processing software products for creating web, email, and print documents.
Hi. Thank you for your question and reaching out. My name is John and I’d be more than happy to help you with your query.
It's most likely because the file was saved in a format that Word on your device doesn't support. Check the chart to verify if that is the case after you have located your device.
For more information, please see https://support.microsoft.com/en-us/office/78dac09f-fd0a-49d9-ba67-fae751827124
Please don't hesitate to post back for further questions. Best regards, John