Multiple account use log in nightmare with MS365/sharepoint/teams

Hi Jazlyn

Thanks for your prompt reply. I appreciate you testing and providing a work around. Although totally not your fault, I do find it rather puzzling that such a huge tech company such as Microsoft has made such a fundamental mistake that requires a "workaround" to simply make YOUR products work. It's like the dev team have just assumed people only work for one company when creating this system - and subsequently when discovering the issue not even bothering to fix this critical issue. I am certain they have to be aware of the problem because I won't have been the first person to have this issue. I personally now know of 4 other people having EXACTLY the same problem.

Can I suggest as a matter of urgency you raise a ticket with the dev team to investigate this issue and them actually properly fix it? Because using a "workaround" is not really a satisfactory medium to long term solution.

Kind Regards

Dylan

This is the result of clicking OK - lots of foreign policies applied:

Clicking "This app only" should be the option here in that no policy gets created and the profile should be completely standalone. But this tries to log me in the client account into my own M365 tenant which of course doesn't work. I don't really care about having to keep logging in - we use a password manager that makes that pretty simple.

I'm in exactly the same situation and multiple profiles is completely and utterly messed up. Edge/Windows is trying to be far too clever. Many an IT support engineer will be support multiple M365 clients. At the moment, when I create a new profile in Edge for a separate M365 account/tenant, it tries to authenticate against my own M365 tenant. A lot of the problems stem from this prompt:

If you click OK then you'll find a new entry in Settings, Accounts, Email & accounts. BUT it also applies the tenant policy to the computer and most of the time we don't want that. My PC is on my own company's local Active Directory domain with its own group policy - I don't want potentially conflicting InTune policies fighting over the same registry.

Windows 11 also throws this new option into the mix that I don't think was there on W10. This might give some idea why it keeps trying to logon my other client's M365 accounts to my base tenant:

As the original poster said, it's a right mess! Might even drive me back to Chrome!

Dear Reado15,

Good day! Thank you for posting your query in our community.

Based on your description, you have multiple Microsoft work accounts with different organizations. And when you click the hyperlink to a document, you need to sign out other accounts in browser first and then sign in the correct account.

Generally, if you click the hyperlink, it will open in the default browser and ask you to sign in. And all the browsers will remember the cookies and credentials. Per our test, if we sign in multiple accounts in the same browser, we will get the permission error when accessing SharePoint or Teams. So we do not suggest users sign in multiple accounts in the same browser.

The only workaround we can think of is that you have a frequently used account of your own, and then let all those organizations add your account as a guest user. In this way, you only need to log in this account to access the files from different organizations. (Note: Since you have many companies, this may cause data confusion)

Appreciate your understanding.

Sincerely,

Jazlyn | Microsoft Community Moderator