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I am getting Error Code: 0-2031 (17000)

Anonymous
2022-10-18T00:16:13+00:00

I was able to find some info regarding error (17006) , (17002) , (17001) , (17003) and (17004) , but nothing regarding (17000)...

Does anyone knows what is this error and how to solve it?

Thanks!

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2022-10-19T06:02:10+00:00

    Dear Jeremic Milos,

    Thank you for the reply.

    You can try the ODT tool to install Office applications, here are the more detailed steps, please follow the below steps one by one to see the result:

    Step 1:

    Go to this link and download the Office Deployment Tool> Once the download is finished, click Run> Click Yes in the prompt “Do you want to allow to make changes to your device”> Accept the terms and click Continue.

    Now it will prompt to ask you to select the folder to store the extracted files, in the prompt Click, This PC> Downloads> OK.

    After files are extracted successfully, go to your Downloads, where you will see three .xml files and one setup.exe

    Step 2:

    Right-click on any one of the xml file> Rename> Name it as “configuration”> Right-click on it and click Open with> Notepad

    Now, remove all the content present in the Notepad and paste the following:

    <Configuration>

      <Add OfficeClientEdition="32" Channel="Current">

        <Product ID="O365BusinessRetail">

          <Language ID="en-us" />

        </Product>

      </Add>

    </Configuration>

    Click File> Save> Close the Notepad.

    Note: The product ID is related to the Office subscription you own, you can refer to this article to find which product ID you should use. And if you want to modify any customization, you can create new customization as per your requirement from Office Customization Page, link: https://config.office.com/officeSettings/configurations 

    Step 3:

    a. Click on Start> Enter Command Prompt> Right-click on Command Prompt and click Run as administrator

    b. Now open the File Explorer> This PC> C drive> Users> Open the User Profile> Open Downloads folder> Copy the entire path.

    c. Now go back to the Command Prompt and enter cd

    d. Paste the copied content after cd. It will look like  cd C:\Users\Administrator\Desktop

    e. Click enter 

    Step 4:

    Now paste the following in Command Prompt, setup.exe /download configuration.xml

    Click enter

    It will look like this:

    Step 5:

    After running this command, you will see the Office named folder in the Downloads folder and wait for some time till it downloads. The total size downloaded will be 1.80 GB, you can right-click on Office folder> Properties to check it.

    Once it finished downloading completely, you will see the image below in Command Prompt:

    Now enter the following in Command Prompt, setup.exe /configure configuration.xml

    Note: Once you run that command, it will start to install the Office applications.

    Step 6:

    Once the Office apps are installed you can open any Office app and activate it.

    Sincerely,

    Jazlyn | Microsoft Community Moderator

    10+ people found this answer helpful.
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  1. Anonymous
    2022-10-18T06:31:38+00:00

    Hello,

    1. Yeah, it is happening when I try to install Office.
    2. This is the error that I get

    1. I am trying to install Office 365

    I have tried to install it with "Microsoft Support and Recovery Assistant" but I am getting the same error

    4 people found this answer helpful.
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  2. Anonymous
    2022-10-19T23:12:54+00:00

    Dear Jeremic Milos,

    Glad to hear that the problem is solved. Kindly vote for the reply that helps you. This will benefit the whole community who have the same question.

    If you encounter other problems in the future, welcome to our community and we will try our best to help you.

    Have a nice day!

    Sincerely,

    Jazlyn | Microsoft Community Moderator

    1 person found this answer helpful.
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  3. Anonymous
    2022-10-19T11:40:00+00:00

    Thank you very much! This has solved my problem. Office is now installed and working.

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  4. Anonymous
    2022-10-18T03:16:29+00:00

    Dear Jeremic Milos,

    Good day! Thank you for posting your query in our community.

    Based on my research, the error code 0-2031 mostly occur when installing Office. To better understand your situation, could you please provide the following information for me?

    1. Did you receive the error when installing Office?
    2. Please provide a full screenshot of the error message for me.
    3. Which Office product are you trying to install?

    Appreciate your cooperation in advance.

    Sincerely,

    Jazlyn | Microsoft Community Moderator

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