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PowerPoint for Mac suddenly freezing and crashing computer when exporting videos

Anonymous
2022-11-01T01:34:17+00:00

I've been using PowerPoint for Mac to record and export videos ranging in length from 2 minutes to 8 minutes daily for the past 9 months. The videos have had animations and embedded videos and there have been no issues.

Since upgrading to Ventura last week, I can no longer export a video from PowerPoint longer than 15 seconds. I've tried deleting and re-installing PowerPoint, safe booting the computer, disabling add-ins - nothing has worked. I'm using PowerPoint 16.66.1.

Is there anything short of re-imaging my hard drive that can be done to fix this issue? It's impacting my ability to do my job.

Microsoft 365 and Office | PowerPoint | For home | MacOS

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  1. Anonymous
    2022-11-03T17:48:08+00:00

    It’s unfortunately on all files. Even a brand new file that I leave blank and simply record laser pointer movements for 1 minute per slide freezes up upon export. The longest I’ve been able to export is 5 second slides and even then it nearly crashes.

    Wiping my computer, reinstalling Ventura, powerpoint, etc. hasn’t worked. I can export the video for the same file on a windows computer.

    I think I’ll have to go back to Monterey for a bit until I can sort it out.

    Update: Switching back to Monterey fixed the problem completely - every file, even the longer videos containing embedded videos and animations, exported quickly and without issue. Must have been something with my laptop's schematics and Ventura.

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  2. Anonymous
    2022-11-03T01:17:57+00:00

    Thanks for the suggestion. Unfortunately even with the Beta Build, PowerPoint still froze and crashed my computer. Must be an issue with Ventura / PowerPoint not playing nice with my set up.

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  3. Anonymous
    2022-11-03T01:17:24+00:00

    Thanks for the suggestion. Unfortunately even with an update, PowerPoint still froze and crashed my computer. Must be an issue with Ventura / PowerPoint not playing nice with my set up.

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  4. Jim G 134K Reputation points MVP Volunteer Moderator
    2022-11-01T15:35:41+00:00

    Hi

    I'm using the beta build of PowerPoint in Ventura and have no issues with saving as mp4

    Give the beta build a try (if you are eligible)

    Here's how to get the beta build

    Welcome to the Office Insider for Mac community!

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  5. Anonymous
    2022-11-01T04:06:12+00:00

    Hi KSheehan,

    I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

    Looks like you have tried all the basic troubleshooting methods and still experiencing issues with Powerpoint. I guess it is a compatibility issue with Ventura OS and Microsoft Office.

    So, in this case, I suggest you to download the latest updates of Microsoft office using the link below and check if it helps.

    https://go.microsoft.com/fwlink/p/?linkid=830196

    If the updater does not open automatically after download, double-click the downloaded .pkg file. Click this link to download the updater.

    I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

    Best regards
    Gunasekar N

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