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Microsoft 365 Subscription from Amazon

Anonymous
2022-10-11T14:23:15+00:00

Hello, I already had a Family Microsoft 365 subscription that was set to expire in march 2023. I just bought a new subscription that was available on Amazon. I was under the impression from the reading I did that this should have stacked on top of my current subscription but instead I show one expiring march 2023 still and now another expiring in Oct 2023. I used the same microsoft account when activating. Is there something I need to do to get this to stack at the end of my current contract which should then push my subscription out to March 2024? Thanks in advance!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2022-10-12T15:08:37+00:00

    I have the same issue, I already had a Family Microsoft 365 subscription, through Amazon.com that was set to expire on December 30, 2022. I just bought a new subscription that was available on Amazon (a prime day early access deal) and now I show a new subscription expiring on October 11, 2023, and my original subscription is still showing as expiring on December 30, 2022. I contacted Amazon support via chat and they told me they could not extend my original subscription a year to December 30, 2023 and my only option was to cancel the order I just put in for the subscription set to expire on October 11, 2023 and they would provide a full refund. Given that the prime deal was $42.95, instead of $99.99 for a 12-month subscription, I will not be cancelling the order. It is so unfortunately that Amazon's system managing your Microsoft Office 365 subscription has this limitation. I guess they are wanting everyone to just auto-renew at full price and cannot extend a subscription by buying it on sale. 😒

    I have not activated the new subscription showing as expiring on October 11, 2023 yet, so I am wondering if I wait until December 29, 2022 to activate the new one (currently showing on October 11, 2023), and cancel the old one (which currently expires on December 30, 2022), I'm not sure what will happen.

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  2. Anonymous
    2022-10-12T15:37:20+00:00

    Yup. Why would they want current customers to get a deal when they can give those out to the new customers? Makes sense.!!

    2 people found this answer helpful.
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  3. Anonymous
    2022-10-12T16:04:32+00:00

    MarcSH0, sorry for the inconvenience though.

    MarcSH0,

    I have not activated the new Microsoft Office 365 Family subscription on Amazon showing as expiring on October 11, 2023 yet, so I if I wait until December 29, 2022 to activate the new one (currently showing on October 11, 2023), and cancel the old one so it doesn't auto renew (which currently expires on December 30, 2022), Do you know if the subscription end date on the newer subscription will change from October 11, 2023 to a year from the day it is activated, which will be December 29, 2023 ?

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  4. Anonymous
    2022-10-12T15:48:46+00:00

    MarcSH0, sorry for the inconvenience though.

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  5. Anonymous
    2022-10-11T15:30:14+00:00

    Hello MarcSH0,

    Welcome to Microsoft Community.

    I am a Microsoft 365 user just like you, I hope you are doing well?

    I will recommend that you contact Amazon support to inform them of this duration you received upon redeeming Microsoft 365 product key you purchased from them.

    But first sign in your Microsoft account and verify your subscription expiration date again.

    http://account.microsoft.com/services

    If you wish to talk to Microsoft representatives, use link and steps below:

    Kindly go to Microsoft Contact Us website:

    http://support.office.com/home/chat

    1. Type the issue and click Get Help.
    2. Click Login and Contact Support at the bottom of the page.
    3. Log in with your Microsoft account.
    4. Under products and Services, select Microsoft 365 and Office Option.
    5. Under category, select Manage Subscription.
    6. Click "Chat with a support agent".

    Please let me know if you need more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

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