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error code : 0x00000133, ntoskrnl.exe

choichoi 21 Reputation points
2022-12-18T18:56:12.803+00:00

271874-a2240732-96fb-4d09-b90d-85cabcf86349.png

For months, error codes 0x00000133 and ntoskrnl.exe have caused more than two blue screens a day. I want to know the symptoms, so I'm linking you to the bottom of the mini-dump file. I'm in desperate need of help.

https://drive.google.com/file/d/1m49EUUhwavbXzk40pyOMLc4b7vk8Pxqg/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Docs 15,761 Reputation points
    2022-12-18T23:01:50.313+00:00

    The above link was in a foreign language and was not able to be read.

    There was one misbehaving driver identified in the dump file debugging.

    AMD GPU drivers:
    amdkmdag.sys

    Uninstall the AMD GPU drivers using Display Driver Uninstaller (DDU).

    Reinstall the AMD GPU drivers using the AMD website.

    When using DDU make sure that a clean install is performed.

    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

    https://www.wagnardsoft.com/display-driver-uninstaller-ddu-#:~:text=Display%20Driver%20Uninstaller%20is%20a,and%20files%2C%20driver%20store).

    https://www.wagnardsoft.com/content/DDU-Guide-Tutorial

    https://www.amd.com/en/graphics?gclid=CjwKCAiAkfucBhBBEiwAFjbkr-dS5pReeufWpP2zY2ZYvXYhVyQbBAn2Qy0uRJSonrkhBdbICSwyOBoCrI8QAvD_BwE

    https://www.amd.com/en/support

    https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

    Name AMD Radeon RX 6900 XT
    PNP Device ID PCI\VEN_1002&DEV_73BF&SUBSYS_04FA1043&REV_C0\6&2D888E3C&0&00000019
    Adapter Type AMD Radeon Graphics Processor (0x73BF), Advanced Micro Devices, Inc. compatible
    Adapter Description AMD Radeon RX 6900 XT
    Adapter RAM (1,048,576) bytes
    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\amdxc64.dll
    Driver Version 31.0.12029.10015
    INF File oem26.inf (ati2mtag_Navi21 section)
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0386220.INF_AMD64_1894141AB65DF02B\B386218\AMDKMDAG.SYS (31.0.12029.10015, 90.08 MB (94,455,336 bytes), 12/4/2022 8:27 AM)

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

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  1. Docs 15,761 Reputation points
    2022-12-18T19:23:49.163+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
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    1 person found this answer helpful.
  2. Docs 15,761 Reputation points
    2022-12-18T20:25:45.96+00:00

    If possible, please use English as the default language so that log files can be scanned and read:

    https://www.tenforums.com/tutorials/3813-add-remove-change-display-language-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html

    Then post a new V2 log collector share link into the newest post.

    Run:

    https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285/

    Post a share link into this thread using one drive, drop box, or google drive.

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
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    1 person found this answer helpful.
  3. Docs 15,761 Reputation points
    2022-12-18T22:00:32.347+00:00

    The event viewer logs were not able to be modified to English.

    So I wont be able to read them during the troubleshooting.

    When available please post a share link for this script:

    (bat scripts by default will prompt antivirus software and require manual overrides)

    https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
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    1 person found this answer helpful.
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  4. Docs 15,761 Reputation points
    2022-12-18T22:04:14.257+00:00

    Open administrative command prompt and copy and paste:

    PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

    Post a separate share link into this thread with only the compressed memory dump.

    If the posts are useful please click the up arrow on the left side of each post.

    1 person found this answer helpful.

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