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When typing my name to consent child consent says name not the same and it is. It has now locked user computer please help used all options as per other advices on help forums
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Louisesk05,
My name is Tim and I’m sorry to see you’re experiencing issues. I will gladly assist you today.
Has it locked your Microsoft account or the actual computer?
Please upload a screenshot to assist your explanation.
Kind regards
Tim
I’m glad to read the issue is now resolved.
Is there anything else I can help you with today?
Kind regards
Tim
Not sure what happen but worked thank god
Can you provide a screenshot so I can understand your issue better?
Kind regards
Tim
Hi Tim
Thank you for your time, I have set laptop but issue is consenting child account keep say name doe not match. Re type