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error 0x1102 when scanning to email from kyocera ECOSYS

Anonymous
2023-02-04T21:47:12+00:00

I don't know if this should be posted here or in Microsoft learn. Apologies if it is in the wrong place.

I cannot scan to email using my Microsoft 365 email address, from my Kyocera ECOSYS printer/scanner

However, I have successfully scanned to email using my personal hotmail account on this device.

When I try and use my Microsoft 365 account ( [ name ]@principled.eco - set up via business basic) however, I get error 0x1102.

This implies that there is a problem with my 365 settings. I have read various guides on this but I can't find the answer. The main solutions below haven't made any difference.

  1. Authenticated SMTP is selected in the admin centre for the above email address
  2. TLS 1 and 1.1 have been deselected in the scan to email settings on the MFD, with 1.2 being checked (both in server and client sides)
  3. Tried both port 25 (recommended by MFD instructions) and 587 (recommended by Microsoft)

Are there any other solutions I should try, or any other settings within 365 that i need to adjust? Frustrating to spend ages trying to get this to work!

Thanks

Neale

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2023-02-05T19:30:52+00:00

    Hi Palcouk

    Screen shot above is from the Command Centre RX. AS I say, it works with my personal hotmail account so all necessary drivers/software are working fine.

    Sorry if I don't understand your question properly, but what do you mean by what type of mail account is it? It is the email address I use for my business basic account. The email address is ******@principled.eco.

    Thanks

    Neale

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  2. Anonymous
    2023-02-05T16:54:03+00:00

    Dear Neale Cooke

    Good day! Thank you for posting to Microsoft Community. We are happy to help you!

    Normally this means that the login user name is incorrect or the domain name has not been entered using settings for SMTP Client Submission.

    In that case, could you please with the help of your IT admin connect to PowerShell to check if the SMTP authentication is enable, it can also be checked from the M365 admin center.

    • Individual mailboxes in the Microsoft 365 admin center: Go to Users > Active users > select the user > click Mail > click Manage email apps and verify the value of Authenticated SMTP (checked = enabled, unchecked = disabled).
    • Individual mailboxes in Exchange Online PowerShell: Replace <MailboxIdentity> with the name; alias; email address or account name of the mailbox; run the following command; and verify the value of the SmtpClientAuthenticationDisabled property (False = enabled, True = disabled, blank = use organization setting).

    Please have a look at this article for reference. Enable or disable SMTP AUTH in Exchange Online | Microsoft Learn

    In addition, please also kindly check the status in the admin center following the steps in my previous reply.

    Image

    Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

    Sincerely,

    Kerry Chen | Microsoft Community Moderator

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  3. Anonymous
    2023-02-05T19:16:23+00:00

    Hi Kerry

    Thank you for your reply.

    Apologies if this was not made clear in the original post, but yes I have (via the admin centre) allowed Authenticated SMTP.

    This username and password is definitely correct, assuming that this is simply my password for the Microsoft 365 account.

    Any other suggestions?

    Many thanks

    Neale

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  4. Anonymous
    2023-02-05T12:26:44+00:00

    have you installed the full feature software from that printer maker or are you relying on the win drivers?

    What type of mail account is the "365 mail account"?

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