can't login

Before you tell me that I’m in the wrong spot please listen to what I have to say. I have a Microsoft work account (******@bettersolutions.info) in Power App that is not working. This is day two and I’ve spent the last 16 hours talking to paid agents and surfing the web to be sent to a login prompt that I must log into using the account that does not work. Microsoft has no tech support email address, so my only recourse is trying to get you to get me to the right department.

Power Apps only allows company or school access to the program and my company address does not work. It keeps telling me that my company address is a personal address and will not let me in and I can’t even delete the account and start over because you have to login to do that. I’ve also tried using my phone number and verification code that you have sent me and does not work

Seeing that we are getting nowhere with this problem would it make sense to just delete ******@bettersolutions.info and then I could rebuild.

I’ve debated about creating a second account and just abandoning this one, but I don’t know if that would cause more problems. Also, I don’t even know if the system will allow me to create a second account with the same domain name.

The following is diagnostic information I have gathered in hopes that somebody can resolve this problem.

******@bettersolutions.info

Request Id: fe43adf5-7013-42d5-a089-a6133bd21a01

Correlation Id: d9c32b71-29ab-402e-9ca8-4d849e47add7

Timestamp: 2022-12-17T14:39:37Z

Message: AADSTS900144: The request body must contain the following parameter: 'client_id'.

I’m signing off no if you can send me a ticket either to ******@outlook.com or

******@bettersolutions.info

it would be appreciated

waited over an hour with no response

AADSTS50020: User account '******@outlook.com' from identity provider 'live.com' does not exist in tenant

'bettersolutions.info' and cannot access the application 'a8f7a65c-f5ba-4859-b2d6-df772c264e9d'(make.powerapps.com)

in that tenant. The account needs to be added as an external user in the tenant first.

Sign out and sign in again with a different Azure Active Directory user account.

 Request Id: 01a7d284-4fb6-41ea-9ba3-e72aa3338f00

Correlation Id: 57fc1228-f53b-4dae-a697-972efe5cee69

Timestamp: 2022-12-18T10:13:26Z

Message: AADSTS50020: User account '******@outlook.com' from identity provider 'live.com' does not exist in tenant

 'bettersolutions.info' and cannot access the application 'a8f7a65c-f5ba-4859-b2d6-df772c264e9d'(make.powerapps.com)

 in that tenant. The account needs to be added as an external user in the tenant first.

Sign out and sign in again with a different Azure Active Directory user account.

Thank you for contacting Microsoft Support - a support case has been opened for you.

For your reference:

•             Case #: 1047547111

•             Created on: Saturday, December 17, 2022 6:16 PM

•             Description: Help me sign in to my Microsoft account

For your reference:

•             Case #: 1047548717

•             Created on: Saturday, December 17, 2022 8:19 PM

•             Description: Can't log in