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I cannot get into the payments options to update the payment method

Anonymous
2023-03-27T18:56:05+00:00

When going to My Account portal, I am not getting the payment options to update the payment method.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2023-03-28T06:50:30+00:00

    Hi, Clubhub Admin

    Good day!

    Thank you for posting to Microsoft Community. We are happy to assist you.

    According to your description, the issue of your concern that you could not update the payment method.

    First of all, could you please allow us to know whether you're using Office 365 for business subscription or not?

    If so, for updating the payment options in Office 365, please be kindly to login your administrator account in here - Office 365 Admin Center Portal.

    1. In the admin center, go to the Billing > Bills & payments > Payment methods page.
    2. Select the row of the payment method to update. In the right pane, select Edit.
    3. Update your payment method information, including the name on the credit or debit card, billing address, or expiration date, and then select Save.

    For more related information, please refer to : Manage payment methods.

    For Microsoft account, please refer - Change your Microsoft subscription payment method and options.

    If the issue persists, could you please be kindly to capture a screenshot of your side and let's see if we can figure it out together.

    Note: Please remove your personal information for protecting your privacy and account safety. Thanks!

    We're glad to assist you and looking forward to your new updates.

    Have a nice day,

    Alex | Microsoft Community Moderator.

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