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OneDrive app for MacOS will not open

Anonymous
2023-04-10T22:54:55+00:00

Hello,

Since last Friday, 4/7/23, the OneDrive desktop app for MacOS has not been capable of opening on my MacBook Pro. This failure to open does not provide any error message.

Here are my machine details:

  • MacBook Pro (13-inch, Mid 2012)
  • MacOS Catalina 10.15.7

When I say the app will not open, I mean the program will not run at all. Double clicking the app icon triggers the typical animation that occurs when an app opens, however, nothing follows this (i.e., the app does not show up as a process in Activity Monitor and the OneDrive icon does not appear on the Menu Bar).

Here is what I have tried to fix this so far:

  • Restarted my MacBook Pro.
  • "Resetting" the OneDrive app through the app's Package Contents.
  • Removed the OneDrive app and reinstalled it through the Mac App Store.
  • Removed the OneDrive app and reinstalled it through the Microsoft Office Website.
  • Reinstalled the app and attempted to open it with a VPN on.
  • Reinstalled the app and attempted to open it with a VPN off.
  • All combinations of the above.

I have also looked at posts from people with similar issues:

None of these has worked.

Additionally, the OneDrive service as accessed through a web browser, iOS app, and iPadOS app all are functioning without issue as of this writing. However, these platforms are much less efficient in moving and sorting large numbers of files quickly and, as such, cannot adequately replace the standalone app for MacOS.

I have submitted multiple requests for assistance through the OneDrive feedback link and contacting support since this issue arose. However, I have yet to receive a response from support or even an acknowledgment that my support requests have been received by Microsoft.

This is a huge problem as my MacBook Pro is my primary device.

Please help!

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-04-17T20:37:20+00:00

    Hello.

    Bryans solutionworked for me! I also have an old iMac (late 2013) where Catalina is the latest supported Mac OS.

    https://answers.microsoft.com/en-us/msoffice/forum/all/my-fix-for-onedrive-on-macos-catalina-1015x/de6ab37d-fa23-42b5-b5df-fbf05e09887b

    Long story short:

    1. Delete the new OneDrive version and all files with the word "onedrive" on your computer (use finder search for the whole Mac HD, delete the files in the system library and your user library)
    2. download the older version of OneDrive from Microsoft: https://oneclient.sfx.ms/Mac/Installers/23.054.0313.0003/universal/OneDrive.pkg
    3. disconnect from internet
    4. install the older version
    5. open it and follow instructions, as far as it goes. but do not connect to the internet!
    6. Now search for file OneDriveStandaloneUpdater.plist under System ~Library (/Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist) and use a simple text editor to edit the file where it says 

            <key>RunAtLoad</key>

            <true/>

    Replace the word “true” with the word “false”, so that it reads like this:

            <key>RunAtLoad</key>

            <false/>

    1. Save file (you have to enter your password)
    2. Restart your Mac

    That‘s it, folks! Works fine for me. Thanks Bryan et al.!

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  2. Anonymous
    2023-04-16T09:18:14+00:00

    I have the same issue, I noticed it yesterday.

    I'm using Catalina 10.15.7

    I have uninstalled completely using an app cleaner

    Restarted

    Reinstalled the very latest version (23.066.0326.0005)

    Rebooted into Safemode

    Created a new user account

    Taken ownership of the apps permissions

    Tried with firewall on and off

    Nothing works. I then spotted that the latest release is NOT compatible with Catalina - https://macadmins.software
    I     think those on Catalina will need an older version, which I cant find. OR MS just ensure it is compatible?

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  3. Anonymous
    2023-04-13T16:44:31+00:00

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  4. Anonymous
    2023-04-13T08:30:02+00:00

    Here is the fix:

    1. Delete OneDrive from Applications
    2. Download this older version: https://go.microsoft.com/fwlink/?linkid=823060
    3. Turn off wifi/ethernet so no internet and run the installer you just downloaded
    4. While the screen is still displayed (you'll see a problem message and a disabled cloud icon shown at the top), go to Applications and find the OneDrive icon and right click and select Show Package Contents
    5. Remove the files/delete:

    OneDriveUpdater

    OneDriveUpdaterDaemon.xpc

    standalone updater

    StandaloneupdaterDaemon.xpc

    1. Once above files are deleted turn wifi back on / plug internet cable back in and complete any remaining onedrive setup steps/enter email/password if necessary
    2. Should now work.

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  5. Anonymous
    2023-04-11T12:19:28+00:00

    We done the upgrade to MacOS 13.3.1 and onedrive is working.
    The link with the sharepoint libraries were gone, but I guess thats rather because of the onedrive reset I done.

    The links to the sharepoint libraries are re-added, and it's syncing.

    If you hear nothing from me in the next week or so, the issue is permanently solved.
    And otherwise I'll be back to report, but I have no clue what to do next.

    Good luck with your issue.

    Erwin.

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