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So there are two different buttons. one is turn off recurring billing and the other one is Cancel subscription. But when I see the following three websites
https://www.lifewire.com/how-to-cancel-office-365-4693737
https://www.groovypost.com/howto/cancel-your-microsoft-365-subscription/ https://www.youtube.com/watch?v=iuh_7t8N7cU
In these three website they clicked "Cancel subscription" button and it will directs to Turn off recurring billing page??? So whats the difference between "Turn off recurring billing" button and " Cancel subscription" button"
I tried myself when I clicked turn off recurring billing I get to the below page
And when I click " Cancel subscription " button I get the below page
So at the end there are the two buttons " I don't want my subscription" and " I want to keep my benefits" after clicking "Turning off recurring billing" button or " Cancel subscription" button. So these two buttons seem to be the same???????
Also I keep seeing people saying we can get refund within 30 days of purchase but I can not find offical support link saying the 30 days thing. Can someone provide me the link of Microsoft support page that talks about getting refund within 30 days?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I would like to cancel the billing for my one drive service, which is being debited from my bank account ending in 6982. This computer is being discountinued.
Hello
I am Abdal and I would be glad to help you with your question.
Turning off recurring billing for the subscription prevents you from renewing your subscription once the subscription is over.
If this option is turned on then your subscription will automatically gets renewed after the current subscription is over and your card will be debited automatically.
You can refer the below article for more information https://support.microsoft.com/office/c7c0bc32-9744-4acf-9818-815d5c96cc59
While if you cancel subscription then it will immediately cancel your subscription and you then cannot use any of the subscription features.
You can also refer the below article to know more about cancelling of your subscription https://support.microsoft.com/office/46e2634c-c64b-4c65-94b9-2cc9c960e91b
Yes if the subscription is cancelled within 30 days of purchase then you are eligible to get the refund. The refund is credited within 3-5 business days.
If you are facing any issue while cancelling your subscription then you need to contact live Microsoft Agent through below link who could cancel your subscription from their end and if you are eligible then you'll get the refund. https://support.microsoft.com/en-us/home/contact
I hope this information helps.
Regards,
Abdal
Hello
If you are not able to cancel your subscription on your end then you need to contact Microsoft Customer support team who could look at your Microsoft Account and cancel your subscription. They will also help you to issue the refund if your subscription is within 30 days time limit.
You can chat with live Microsoft Agent through the below link https://support.microsoft.com/home/contact
The subscription cancelled within 30 days of purchase are eligible to get full refund.
You can check the below thread for more information https://answers.microsoft.com/thread/682ce5f6-e205-453d-8386-ad06672886ba
Regards,
Abdal
You say "While if you cancel subscription then it will immediately cancel your subscription and you then cannot use any of the subscription features." but do you see what I asked in the question? The two links and the youtube and my pictures showed that clicking "cancel subscription" ends up turning off recurring billing??? So I guess after clicking "cancel subscription", the subscription will lasts until it expires. So whats different between "turning off the recurring billing" and "cancel subscription"?
Do you have a support.microsoft.com link that talks about "the subscription is cancelled within 30 days of purchase then you are eligible to get the refund" this?
I only found this https://support.microsoft.com/en-us/office/cancel-your-free-trial-of-microsoft-365-family-6334375a-a4ac-4047-9d6c-26c278a79a4e
but it is talking about free trial of office 365