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Mail Merge is not working on MAC

Anonymous
2023-04-28T08:19:52+00:00

Hi,

I am trying to use mail merge on MAC device however the final step finish&merge > merge and email step is not working it is showing as a gray field. I tried to change my default mail settings as well.

Hope you can help me ASAP.

Microsoft 365 and Office | Word | For business | MacOS

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  1. Anonymous
    2023-04-28T09:20:07+00:00

    Dear Dilara Altinsel,

    Good day!!

    Generally, Finish & Merge step will be grayed out when the Outlook app is not set as default app in the Mac preferences. But since you mentioned you have already changed the default mail, I would like you to double confirm whether it's set to Outlook. (Sorry for asking you to check again)

    1. Open Finder > Applications.
    2. Select Mail.
    3. Select Mail > Preferences.
    4. On the General tab, in the Default email reader, select Microsoft Outlook.

    If the above steps are to set to the Outlook app and still it's grayed out. Please try the below steps:

    Quit all Office apps> Open the Finder> Click Command + Shift + G> Enter ~/Library/Containers > Scroll to Microsoft Word and move to Desktop location> Restart your Mac> Open the Word and check the outcome.

    If the problem persists, please provide the version of the Word app. Open the Word app> Click on the Word in the Menu bar> About Word.

    Sorry for the inconvenience caused and thanks for your patience.

    Best Regards,

    Sophia

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