Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello Tim H,
Welcome to Microsoft Community.
I am a Microsoft user just like you, I hope you are doing well?
You will need to use Microsoft Account Recovery Form for this. use link attached: https://account.live.com/acsr
After you submit the form, you will receive the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.
Your next steps depend on whether we could verify your account:
If it is "We could not verify your account", you will need to keep trying as many times as you want, up to two times per day.
If it is "We verified your account", Microsoft will use the same working email to send you instructions for how to sign back into your account.
Helpful tips
1 . Answer as many questions as possible.
- Use the information you created when you created your account or when it was last updated.
- Submit the information from a computer that you use regularly.
- You will be asked to list the email addresses you have used recently and the subject lines of emails you have recently received. Ask family, friends, or business contacts for help in verifying their email addresses and for the subject lines of the last three emails they sent you.
5 Make sure you're using the correct domain for your account, such as B. hotmail.com, live.com or xbox360.com. Remember that your email address may be country specific. For example, if you created your account in Germany, your domain would probably be "hotmail.de" rather than "hotmail.com".
https://support.microsoft.com/article/b19c02d1-a782-dee6-93c3-dc8113b20c42
Please let me know if you need more assistance.
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Warm Regards