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How do I find out the account I am being billed for on a monthly basis?

Anonymous
2023-05-12T19:49:02+00:00

I keep getting a monthly bill for $1.99 and then I am charged Annually too, how do I stop the monthly billing when I do not know what account the billing was created under?

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Anonymous
    2023-05-12T20:27:31+00:00

    Hello Bretton U,

    Welcome to Microsoft Community.

    I am a Microsoft user just like you, I hope you are doing well?

    Did you check your account billing history, if no, use link below to check your Microsoft account billing history:

    https://account.microsoft.com/billing/orders

    If you have multiple Microsoft accounts, check their billing history to see which is associated with your charges.

    Charges from Microsoft for consumer purchases will appear on your billing statement with these descriptions:

    MICROSOFT*XBOX MICROSOFT*XBOX LIVE GOLD MICROSOFT*XBOX GAME PASS MICROSOFT*EA ACCESS MICROSOFT*STORE MICROSOFT*OFFICE MICROSOFT*OFFICE 365 MICROSOFT*ACCOUNT MICROSOFT*ONEDRIVE MICROSOFT*OUTLOOK MSbill.info bill.ms.net

    I will also recommend you check your inbox for a purchase confirmation email.

    To review purchases you've made, log into the email account associated with your Microsoft account.

    If you are unable to find this charge, you can contact Microsoft support via live chat for further assistance.

    Kindly go to Microsoft Contact Us website:

    http://support.office.com/home/chat

    1. Type "unknown charge" and click Get Help.
    2. Click Login and Contact Support at the bottom of the page.
    3. Log in with your Microsoft account.
    4. Under products and Services, select Microsoft 365 and Office Option.
    5. Under category, select Manage Subscription.
    6. Click "Chat with a support agent".

    Please let me know if you need more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

    1 person found this answer helpful.
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  2. Anonymous
    2023-05-13T13:56:27+00:00

    Bretton U, use the steps I provided in previous reply to contact Microsoft support. They have access to your Microsoft account and can best answer this question as it appears to be billing related.

    Thank you for your understanding.

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  3. Anonymous
    2023-05-12T20:55:05+00:00

    Thank you for that information. I logged into the account for the email the receipt was sent to and the account does not show the $1.99 charge, only the annual charge. How do I find what account this Microsoft 365 basic charge is associated with, so I can stop it and add the account to my family subscription?

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