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How can I resolve Error 0xC004F009: "The Software Licensing Service Reported that the grace period expired." with new Microsoft Office key?

Anonymous
2023-06-28T22:32:08+00:00

I've reached out to Microsoft Technical support and our software supplier's technical support several times with no resolution.

I'm trying to get Microsoft Office licensed on a server running Windows Server 2019 version 1809, have tried uninstalling, clearing the registry keys, and reinstalling several times.

When I query the licensing status, I get the following error:

*** Removed for Privacy***\OSPP.vbs" /dstatus

Microsoft (R) Windows Script Host Version 5.812

Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------

PRODUCT ID: *** Removed for Privacy***

SKU ID: *** Removed for Privacy***

LICENSE NAME: Office 19, Office19HomeBusiness2019R_Retail edition

LICENSE DESCRIPTION: Office 19, RETAIL channel

LICENSE STATUS: ---NOTIFICATIONS---

ERROR CODE: 0xC004F009

ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired.

Last 5 characters of installed product key: *****

---Exiting-----------------------------

The software supplier's technical support team provided us with another product key to try and I got the same error with that new activation key.

They're saying there's some compatibility error between Windows Server 2019 and the Office Home & Business Retail License we're using, but we're a systems integrator. I personally have done the exact same set up on at least 15 servers and never run into this issue, and did so on the sister site to this server that is errored less than 3 days before this error occurred.

Any assistance would be appreciated, it seems like any license key I apply to this server gets the same error and I'm not sure where to start digging to resolve the issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-06-29T19:44:50+00:00

    Hey Juhn,

    Thanks for replying, but I've already called that number a couple times, and been on the phone with support staff for 4+ hours with no resolution.

    Unfortunately I kept getting bounced between departments and disconnected a few times without receiving a callback, and I don't really have time to continue digging into it so this was a sort of hail mary.

    Hopefully this gets visibility with someone that knows a resolution and I can apply whatever registry/slmgr changes that are needed to make the server able to accept a product key, if you know of anyone that might be able to help I'd appreciate passing this post along.

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  2. Anonymous
    2023-07-04T19:09:20+00:00

    Hi Jacob Barlow

    I have received your response via In-Private message.

    Please allow me to check the case information and I'll get back to you as soon as possible.

    Thank you!

    Sincerely

    Juhn Jac

    Microsoft Forum Moderator

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  3. Anonymous
    2023-07-03T18:05:32+00:00

    Hi Jacob Barlow

    Thank you for the reply!

    Please respond to my private message.

    I also encourage you to post your concern on Microsoft 365 - Microsoft Q&A to get answers from our technical experts and software engineers.

    We look forward to your reply.

    Sincerely

    Juhn Jac

    Microsoft Forum Moderator

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  4. Anonymous
    2023-06-29T19:33:29+00:00

    Hi Jacob Barlow

    Greetings!

    Thank you for posting in Microsoft Community.

    We understand that this situation is difficult, and it might be affecting your business let’s work on this together as team to get to the bottom of this.

    I can see that you have already performed the needed troubleshooting steps that supposed to resolve the issue however, I suggest that you reach out to our professional support for further assistance.

    Click here: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

    You can also post your concern on Microsoft 365 - Microsoft Q&A to get more relevant responses.

    Sincerely

    Juhn Jac

    Microsoft Forum Moderator

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