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EDIT ABOUT SOLUTION
Solved with assistance from Microsoft Help Chat on 9/29 - see final post
Did not actually remove 2021. This involves switching the license within the application itself.
I thought I knew how to do this but Office 2021 seems very stubborn.
Unistall Office 2021 from Settings Programs and Apps.
Result: Office 2021 is the program.
Uninstall Office 2021 using SetupProd_OffScrubp.exe fromUninstall Office from a PC - Office Support.
Restart Computer
Install Microsoft 365 from my account
Result: Office 2021 is the program.
I am judging results based upon Word.
I am seeing the Office 2021 splash screen when I start Word.
The Dictate and Transcribe features are not available.
The "What's New" megaphone is not showing.
When I go to File > Account > About Word, it shows Microsoft Office 2021.
If you're still seeing Office 2021 after following these steps, it's possible that there are some leftover files or registry entries that need to be removed manually. In that case, I would recommend contacting Microsoft support for further assistance.
So, I will now try first uninstalling from the Control panel and then using the uninstall support tool. I do not expect anything different. I noticed last time that the simple uninstall did not remove the shortcuts from the taskbar while the support tool did.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Nope, the switch license does not give access to the Word 2021 interface even when it says that is the active license. I will keep looking. Low priority.
This is what is showing under the Apps & Features
I told the Support and Recovery Assistant to remove all Office installations. (It does not list 2021 as a possible version for removal, though.) This is what I am seeing:
I do not believe 2010 nor 2007 were ever installed on this computer but could be mistaken.
(Update, now also clearing 2013 and 2016, again I do not think these were ever installed.)
I got help with this directly through Word's help by going to Chat.
Russell was able to assist. It took a while.
I have to use the Switch License button, that I had not noticed previously. (Not switch account, but license.)
It is now coming up showing Office 2021 but with the Microsoft 365 interface and features.
Unfortunately, it is also stuck in the New Experience mode.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Nope, the switch license does not give access to the Word 2021 interface even when it says that is the active license. I will keep looking. Low priority.
Thanks so much for this, it was driving me mad for weeks, had tried multiple uninstall and reinstalls, office removal tools etc, nothing worked. I have an office 2021 Pro key on my account as well as my M365. I HAD tried the licence switch, and it did change immediately, but after closing and restarting it was back to Office 2021 Pro. I had not realised it's the actual licence information that was wrong, but I just confirmed what you have said by checking some features that are NOT in Office 2021 Pro, and I do have them. Annoying, but at least I can live with them. Thanks again
Current situation: I just see one Word. And, it is in Office 2021.
The computer shows up on my account page as a device under my subscription.
Office 2021 Professional Plus shows up on the account page under purchases and has an Install button available.
I am currently trying to use that install button to install as well and will see what happens.
I get a message that it is updating Office applications, then that it is starting Word.
Message shows up that Office 365 and Office products click-to-run are ready.
Only Office 2021 Professional plus shows up, as originally described.