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Microsoft Office Home & Student 2021 purchase is not being activated

Anonymous
2023-08-31T12:42:29+00:00

Earlier this year I purchased a Lenovo device and included Microsoft Office Home & Student 2021 with my purchase.

When I attempt to use any of the included programs (e.g. Powerpoint, Word, I receive a window with the following message):

"You've got Office - Your device includes Office Home & Student 2021".

When I select "Continue", I receive the following message:

"We're having trouble activating Office"

with no additional information. I have attempted to activate my already purchased software across multiple system restarts, on multiple Internet connections, with no change in the above. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2023-09-01T16:17:21+00:00

    I PURCHSED OFFICE HOME AND STUDENT 2021 ON OCT 3, 2022 FOR 149.99. MICROSOFT IS BLOCKING ME FROM USING THE APP. IT SAYS MY 365 SUBSCRIPTION HAS EXPIRED. I PAID FOR HOME AND STUDENT AND SHOULD NOT HAVE TO PAY FOR 365. HOW CAN I CONTACT MICROSOFT?

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  2. Anonymous
    2023-09-01T13:07:54+00:00

    hi, i'm lost! april 2021 i purchaced the microsoft office home & student product key. this year when word became microsoft 365 it somehow, or i somehow deleted word which then made me loose my purchased key. Now i''m being told to bad and buy something else, is there no way to locate the product key?

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  3. Anonymous
    2023-08-31T18:36:58+00:00

    I am having the same problem.

    I purchased MS Office 2021 yesterday (for 162.55) and downloaded it. The purchase shows up in my Microsoft account but I am unable to activate it. Here are other details:

    1. I downloaded the software on a new macbook air
    2. I used a previous purchased 2016 version on an old macbook air
    3. My microsoft account verifies both purchases.
    4. I followed all download steps and received indication that all was dowloaded successfully
    5. However, when I try to use (word) it indicates that "subscription required to edit and save. Start your free trial .... " with an activate link.
    6. If I hit the activate link I only get options for 1) a subscription trial, 2) sign in to existing subscription or 3) restore previous purchase (if I click it shows no previous subscription which is correct).
    7. Another time when I tried to activate it indicated that I must download a 2019 version of Office. However when I tried that it again did nothing.

    Attempts to call microsoft failed because they send you to articles online for office -- both for personal or business use.

    This is very poor customer service. I am sure a MS Office tech could fix this in a few minutes but I have spend two days now trying to resolve to no avail.

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  4. Anonymous
    2023-08-31T18:36:02+00:00

    Hi Prakash,

    Thank you for responding. I received an invoice confirming that I paid $124.99 for "Microsoft Office Home and Student 2021 (Digitally Attached)". This indicates that it is not a trial version. The invoice has a part number, but does not have a product key. Any further assistance would be much appreciated..

    I am having the same problem.

    I purchased MS Office 2021 yesterday (for 162.55) and downloaded it. The purchase shows up in my Microsoft account but I am unable to activate it. Here are other details:

    1. I downloaded the software on a new macbook air
    2. I used a previous purchased 2016 version on an old macbook air
    3. My microsoft account verifies both purchases.
    4. I followed all download steps and received indication that all was dowloaded successfully
    5. However, when I try to use (word) it indicates that "subscription required to edit and save. Start your free trial .... " with an activate link.
    6. If I hit the activate link I only get options for 1) a subscription trial, 2) sign in to existing subscription or 3) restore previous purchase (if I click it shows no previous subscription which is correct).
    7. Another time when I tried to activate it indicated that I must download a 2019 version of Office. However when I tried that it again did nothing.

    Attempts to call microsoft failed because they send you to articles online for office -- both for personal or business use.

    This is very poor customer service. I am sure a MS Office tech could fix this in a few minutes but I have spend two days now trying to resolve to no avail.

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  5. Anonymous
    2023-08-31T13:47:57+00:00

    Hello

    I am Prakash and happy to help you with your question, I'm a Microsoft consumer like you.

    It can be Trial version of Office if it was came with Pre-Installed in your PC.

    Did you receive any Office Product key or Subscription email from Lenovo.

    Please go to Office.com -> Sign-in with your account -> and See if you are able to access Office online.

    In case of additional questions, reach out back to us, and we will be happy to help and try our best to resolve your issue.

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below

    Best Regards, Prakash

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