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Why does my Excel crash when I cut/paste pivot table values into a Google sheet and click back to Excel?

Anonymous
2023-07-31T20:06:46+00:00

Hello,

My Excel (Microsoft Office Professional Plus 2019) crashes when I cut and paste pivot table values into a Google sheet. This started happening in July 2023...around the time I updated my PC

  • 2023-04 Update for Windows 11 Version 22H2 for x64-based Systems (KB4023057)
  • 2023-06 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5027303)
  • 2023-07 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5028185)
  • 2023-07 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5028851).

Crash timeline:

  • Create pivot table on a file exported from Access.
  • Cut values from pivot table
  • Paste in to Google Sheets
  • Click back to Excel file
  • Excel file will automatically close

I tried the following to fix this issue:

  • Perform Office Update in Excel (Account >> Office Update)
  • Perform both a quick and full report on Microsoft Office Professional Plus 201 en-us
  • Perform Excel on safe mode
  • Disable Startup apps
  • Send my excel file to coworker to recreate the crash, but it did not happen on another computer. This may suggest my error is local on my computer.

This is my devise specification:

Device name 061-GEN-131BR72

Full device name 061-GEN-131BR72.sf.k12.internal

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

Installed RAM 32.0 GB (31.7 GB usable)

Device ID F1083B41-420F-4877*******************

Product ID 00328-10000-00001-******

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

This is my Windows specification

Edition Windows 11 Education

Version 22H2

Installed on ‎7/‎5/‎2023

OS build 22621.2070

Experience Windows Feature Experience Pack 1000.22659.1000.0

[Some information has been masked by Community Moderator to protect your privacy.]

Microsoft 365 and Office | Excel | For education | Windows

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  1. Anonymous
    2023-08-09T20:23:09+00:00

    Thanks.

    This is what I see in my event viewer for the Excel crash. What does this mean?

    Log Name: Application

    Source: Application Error

    Date: 8/9/2023 1:13:18 PM

    Event ID: 1000

    Task Category: Application Crashing Events

    Level: Error

    Keywords:

    User: SF\YuJ7

    Computer: 061-GEN-131BR72.sf.k12.internal

    Description:

    Faulting application name: EXCEL.EXE, version: 16.0.10401.20025, time stamp: 0x64c87325

    Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x64c87448

    Exception code: 0x00886648

    Fault offset: 0x000000000019c1c3

    Faulting process id: 0x0x3D84

    Faulting application start time: 0x0x1D9CAFD22DFC053

    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE

    Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll Report Id: 2c4c7906-42e0-4154-bd50-e189dc3d2eab

    Faulting package full name:

    Faulting package-relative application ID: Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1000 0 2 100 0 0x8000000000000000 8228 Application 061-GEN-131BR72.sf.k12.internal EXCEL.EXE 16.0.10401.20025 64c87325 mso20win32client.dll 0.0.0.0 64c87448 00886648 000000000019c1c3 0x3d84 0x1d9cafd22dfc053 C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll 2c4c7906-42e0-4154-bd50-e189dc3d2eab

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  2. Anonymous
    2023-08-01T03:09:53+00:00

    Maybe look at the errors seen in Event Viewer

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