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My husband and I both have Microsoft 365. To save money I cancelled my husband’s and have now invited him to join my Family account. It comes up that the link isn’t working

Anonymous
2023-09-08T11:15:15+00:00

Can someone please advise me how to link my husband’s computer with my Microsoft 365 Family.

I cancelled his Microsoft 365 as we were both paying.

When I sent him an invitation it says that the link is not working. Would appreciate any assistance

Thank you

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2023-09-08T11:49:16+00:00

    Hello Jenny 2,

    Welcome to Microsoft Community.

    I am a Microsoft user just like you, I hope you are doing well?

    Sorry for the inconvenience. However, what exactly is the error message your husband received?

    Kindly confirm from his Microsoft account Services and subscription page that his subscription is no longer active.

    With Microsoft 365 Family subscription, you can share your subscription benefits with up to five other people. You do this by sending each person an invitation or by adding them to your Microsoft family. After each person accepts the invitation, they can sign in (using their own Microsoft account) to www.office.com to install Office on their devices and access their own 1 TB of OneDrive storage.

    How to invite someone to share your Microsoft 365 Family subscription benefit:

    1. Sign in to your Microsoft account, Sharing page using link below. Be sure to use the same Microsoft account that you used to set up your Microsoft 365 Family subscription.

    https://account.microsoft.com/services/office/sharing

    1. Select the Start sharing button.
    2. On the Share your subscription pop up, choose one:

    Invite via email

    Enter their email and select Invite.

    The email you use to invite them should also be the email they use for their shared Microsoft 365 subscription.

    Invite via link

    Select the Copy button to send the link via email, text, or other message to the person you want to share with.

    When they click the link and sign in with their Microsoft account, they'll be added to your subscription. If you want to share with more than one person, create a separate link for each person.

    1. If you chose to invite via email in step 3, select Invite if you want to add this person to your Microsoft family. You can always add them later too.
    2. After they accept your invitation, they can sign in (using their own Microsoft accounts) to www.office.com to install Office on their devices and access their own 1 TB of OneDrive storage.

    Source: https://support.microsoft.com/office/b389b9ce-3ae3-4a82-9017-39d79972fcba

    In the Community, we are all users just like you. Please let me know if you need any more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

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