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Office 365 word save as pdf font Times New Roman not embedded

Anonymous
2023-08-10T09:16:30+00:00

Problem Description:
I find that the font Times New Roman in windows 10 is not embedding when we run a save as pdf in Office 365 word.
To create a pdf we use the following settings:

Times New Roman is part of the base 14 fonts who will not be embedded according the following link:
Font Embed Issues - Microsoft Community

After creating a document with all base 14 fonts in word and creating a pdf file, only the font Times New Roman isn't embedded.

Is there a reason why all base 14 fonts are embed except Times New Roman?

System Information:
Windows 10 version 22H2 - Build 19045.3208
Word office 365: Version 2305 Build 16501.20242
Times New Roman Font version 7
Unfortunately, it's not possible to attach my word and pdf file I created in this post.

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2023-08-12T22:13:34+00:00

    I am running into the same issue - Times New Roman does not embed into PDFs generated from Microsoft Word 2016.

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  2. Anonymous
    2023-08-10T13:21:35+00:00

    Dear Bart Vantomme,

    Thanks for writing back and updating us.

    Apologies if my previous reply caused any inconvenience but we have just shared our test result.

    As per the further updates, I have opened the another converted PDF in the Adobe Acrobat where I didn’t notice the change in Font but you were right, Times New Roman font is not embedded when checked in the properties via Adobe Acrobat:

    In this situation, I request you to report the behavior to the related development team via adding the feedback in the Office apps which is the best way to bring direct notice. Reference: How do I give feedback on Microsoft 365? - Microsoft Support

    If you have a chance to contact your IT admin of your Office 365 organization, please contact them and raise a support ticket from the Office 365 admin center for further investigation.

    Thanks for understanding and if you feel my reply helped to explain your situation, please click on the helpful button (Yes or No) in the reply. In the future, if you have any further concerns related to Office 365, please feel free to post a new thread in this community and we will try our best to assist you.

    Have a good day!!

    Best Regards,

    Sophia

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  3. Anonymous
    2023-08-11T01:54:48+00:00

    Dear Bart Vantomme,

    Thanks for understanding and if you feel my reply helped to explain your situation, please click on the helpful button (Yes or No) in the reply.

    In the future, if you have any further concerns related to Office 365, please feel free to post a new thread in this community and we will try our best to assist you.

    Have a good day!!

    Best Regards,

    Sophia

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  4. Anonymous
    2023-08-10T15:52:10+00:00

    Hi Sophia,

    Thank you for your reply. I have reported the behaviour to the related development team via File - Feedback in the word application.
    In the feedback, I referred to our communication.

    Regards,
    Bart Vantomme

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  5. Anonymous
    2023-08-10T11:11:14+00:00

    Dear User,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and I have tested the behavior in the latest version of Semi-Annual channel of the Word app with the Times New Roman Font and following settings when saving it as PDF:

    Document with Times New Roman: Saving it as PDF: Document saved as PDF:

    I noticed the document saved as PDF with the same font in the Word document and since you mentioned the problem happens only with the Times New Roman, can you please launch the Word application in the Safe Mode and check the outcome? Reference: Open Office apps in safe mode on a Windows PC - Microsoft Support

    If still the same, can you please check whether the same problem happens with other Office apps as well? Moreover, if you use Print feature and use Microsoft Print to PDF instead of Save As, do you encounter the same problem?

    Thanks for your patience and understanding. Have a good day!!

    Best Regards,

    Sophia

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