A family of Microsoft word processing software products for creating web, email, and print documents.
Hi Jack,
Thanks for posting in the community. We are happy to help you.
According to your description, I would like to collect more information to troubleshoot the situation.
- Does the situation happen to all Office documents or only happen to Word documents (.docx)? Please test in other Office files, like the Excel workbook, and check again.
- Does the situation happen to all files on your device or only to files in the OneDrive local folder?
- Please switch to another Windows user profile (if you don’t have another Windows user profile, please create a new Windows user profile, then switch to the new user profile), and then check again.
We look forward to your response. Thanks for your cooperation.
Sincerely,
George | Microsoft Community Moderator