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Microsoft account requires JavaScript to sign in. UNRESOLVED

Anonymous
2023-04-13T17:54:34+00:00

I get the following dialog when I attempt to activate microsft365 applications on my Windows 10 system. " Microsoft account requires JavaScript to sign in. This web browser either does not support JavaScript, or scripts are being blocked. To find out whether your browser supports JavaScript, or to allow scripts, see the browser's online help." I've got JavaScript allowed on both Edge and Chrome and have tried changing default browser. I can not get past this problem. I found others that had the problem but no resolution. Anybody been this far into trying to fix?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-10-01T18:48:09+00:00

    Ciao

    I fixed the problem using this procedure:

    1. Control Panel
    2. Internet Options
    3. Security (TAB)
    4. Use the button "reset all zones to default level"
    5. go to "Internet" zone
    6. set (for a while) the entire zone to "medium" level

    Just keep the internet zone to medium only when needed

    Hope this help

    300+ people found this answer helpful.
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  1. Anonymous
    2023-08-04T11:27:58+00:00

    Hi Shikaru,

    I have the exact same problem. I wanted to include a screenshot but that also doesn't work with this device... The office products are working just fine on another computer with the exact same set-up, so I really don't understand the issue.

    I have all necessary settings enabled in Firefox (and they were enabled all along) and also tried switching to Opera but that didn't help either. It's unacceptable that I was simply logged out of my account and can't use the Office products that I have a valid license for.

    Please solve this, so I can get back to work.

    Best regards

    7 people found this answer helpful.
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  2. Anonymous
    2023-10-02T15:40:46+00:00

    Mille grazie, David, your solution fixed it in just a second!!

    5 people found this answer helpful.
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  3. Anonymous
    2023-09-20T21:37:38+00:00

    I encountered the same exact problem today with Microsoft 365 Business Premium account on a Windows 11 Pro system -- could not active Office let alone get Outlook configured. The problem is specific to the Windows account.

    Here are the steps I followed to troubleshoot and isolate the issue:

    1. Checked the default browser (Microsoft Edge)
    2. Ensured JavaScript was allowed and enabled without any restricted domains - no change
    3. Reset browser to defaults - no change
    4. Placed *.microsoft.com into Trusted Sites under IE Compatibility mode - no change
    5. Changed default browser to Chrome - no change
    6. Ensured JavaScript was allowed and enabled without any restrictions in Chrome - no change
    7. Reset customer password for Microsoft365 - no change
    8. Signed into the same computer with my administrative account and was successfully able to active Office 365
    9. Signed into the same computer with the customer's account and problem persisted (Office was not active under her account) - no change
    10. Assigned customer account local administrative privileges and signed back in again - no change
    11. Disabled MSSP application ringfencing - no change
    12. Removed and recreated local profile - no change**
    13. Restricted all GPOs (including redirections) on customer AD account - no change
    14. Performed GPUpdate on customer device - no change
    15. Cleared all policy settings from workstation - no change
    16. Examined customer AD account and saw it was configured for a roaming profile
    17. Removed roaming profile configuration for AD account
    18. Removed local profile on workstation
    19. Logged onto workstation again and profile was genuinely new -- no redirects or roaming profile configurations operational -- launched Microsoft Word and successfully receiving prompt to authenticate with Microsoft account to activate product
    20. Opened Outlook and successfully configured via AutoDiscover to Exchange Online
    21. Removed administrative access for customer account -- condition still resolved
    22. Re-enabled application ringfencing -- condition still resolved
    23. Logged off workstation, rebooted, and logged back in as customer -- condition still resolved
    24. Re-enabled appropriate GPOs -- condition still resolved

    ** If I had not been dealing with a ROAMING PROFILE combined with other group policies that redirected everything all over the place, I suspect this step would have resolved the problem.

    Check your Group Policies for redirection (do not redirect appdata) and look at the account itself to see if it is configured as a roaming profile.

    Good luck!

    2 people found this answer helpful.
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  4. Anonymous
    2023-04-13T18:56:34+00:00

    Hi WHMason4!

    I'm sorry to hear that you're having trouble activating the Office

    Please try the second option in this article via the link below: https://support.microsoft.com/topic/88d27b37-6484-7fc0-17df-872f65168279

    Kindly let me know, if you require additional assistance, I will be glad to help further.

    Best Regards, Shakiru

    2 people found this answer helpful.
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