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Hello,
As the title suggests, Microsoft Office is uninstalled off my laptop. I went on my laptop one day to find that Microsoft Word, Excel and Powerpoint have all disappeared from the taskbar at the bottom of my screen. I tried search for it throughout my laptop via control panel, general file search, anything that i know does work to find Microsoft Office.
I have not renewed my subscription for months because I had no need to use Microsoft Office until now. However, I am just surprised by the convenience of when I was needing it, all Microsoft applications just vanish from my laptop despite them being there 24/7 during these last few months so.
I know what I can do and should do but I would like to know why they just uninstall themselves all of a sudden without any form of warning that they are just going to disappear.
Kind regards.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My Office suite was removed This was software I purchased. Not a subscription. It may not have been the latest version but it served my needs.
My Grandson just told me his also disappeared.
What's going on Microsoft?
I had the same issue, except I have had an active Microsoft Office 365 subscription for over 2 years now. The recent renewal went through fine in June 2023. Didn't log in for a week (Vacation), came back, all of my Excel, Word, and PowerPoint files have no program associated with them and all of the Microsoft programs to run them are uninstalled. I am the only person with access to this computer, and the last thing I did was allow a Windows update and restart before I left.
I did just re-install everything to fix it. Still, it's the principal of the thing. "Microsoft doesn't uninstall itself" Then who did? Casper the friendly ghost? Honestly they need to work the bugs out.
It is a very interesting question and I do hope for an answer.
Microsoft documentation states that you should be able to read old documents if the subscription expires.
I suspect that the computer "updated" to web apps and just "happend" to delate the old local installation before it discovered that it, for some reason couldn't install the apps.
That's what happened on one of my laptops and I do have a valid subscription. Microsoft support reply was that "this cannot happen". Well, it did.
My point is simple. I paid good money for the software. Now it is gone without my permission. Sounds like theft to me.
Hello,
I did have a system update few days ago and then I assume a "fix-up" small update day after the system update.
But when I opened my laptop the day after those updates, it was gone. Literally Microsoft Offcie and its applications were all gone, I checked throughout my entire laptop (from what I know) for it and its no longer installed.
I think this is something Microsoft should look into because as you said, it should not be uninstalled.
Kind regards :)