Can’t reset password to hotmail

I’m having the same problem and it’s really annoying, I need to use my hotmail for various things and can’t get into my account due to this.

Hello Lisa,

My name is Jackson and thank you for your question.

I sincerely apologize for the issue with password reset, I am a user myself and I understand how frustrating this is.

Can we try the process to reset your password with the link below on a different browser InPrivate (chrome/edge); https://account.live.com/ResetPassword.aspx

If you do not get code or no longer have access to your account security information (phone/email) to verify for a password change/recovery, unfortunately your only option is to fill out the account recovery form; https://account.live.com/acsr

You will have to provide enough information to prove account ownership. see tip to help complete recovery; https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

With the current account password, we have the option to update the security info (phone/email) to another with the remove info steps in the link, however the new info will be updated in 30days; https://support.microsoft.com/account-billing/bf2505ca-cae5-c5b4-77d1-69d3343a5452

To speak to someone from the Microsoft Accounts teams, use the chat link below and you can request a call back. Enter your account issue in the search and scroll down to see the support chat option;

https://support.microsoft.com/home/contact

Yours sincerely,

Jackson E.

Thank you for your feedback,

I sincerely apologize for the issue you experience with your password reset, I am a user myself and do not work for Microsoft so I understand how frustrating this is.

Multiple users seems to be experiencing this same issue at the moment and its an indication that its a Microsoft service issue. This have been reported and I will advise you try the process again much later.

Yours sincerely,

Jackson E.

Thank you for your feedback.

I understand this must have been an unpleasant experience and will guide you to get more help from the Microsoft account support via the link I have provided;

https://support.microsoft.com/home/contact

1. Click on the link and in the search you could put in account issues
2. Scroll down and you should see the option contact support or sign in to contact support
3. you can sign in with a different email
4. for product select microsoft 365 and office and category select manage profile information
5. you should see the option Chat with a support agent in your web browser
6. confirm your email and it should take you to a support agent where you can provide your number and request a call back on continue via chat.

Warm regards.

Jackson E

I already filled out the account recovery form and then got an email saying that as I have two step verification it doesn’t Apple/work. See email below:

It looks like you've just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-GB) to request a password reset for ******@hotmail.com. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.

If you're having trouble signing in, go to https://account.live.com/ResetPassword.aspx?mkt=en-GB and reset your password using security info such as your phone, alternative email address or authenticator app.

For more info about two-step verification, visit http://go.microsoft.com/fwlink/?LinkId=276854.

Thanks,
The Microsoft account team

How can I get back into my account?