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Cannot open PDF downloads on my phone

Anonymous
2023-11-07T01:20:07+00:00

Recently when I try to open pdfs on my phone I get the message that reads "To read files from this device, go to settings and give OneDrive access to your device storage" -

WHY? Why do I have to do this, I simply don't want to, I don't need One Drive, and want nothing to do with it! I didn't need to do this before to open pdfs so why the heck now? This is so beyond frustrating. I even relented and tried to do what it said just so I could access the damn pdf (nothing makes me more angry than being FORCED to participate in something) and it STILL won't let me open pdfs on my phone.

How do I get past this.

I tried to do exactly what was recommended and still still cannot open downloads that I have been able to open for years until now. So ridiculously annoying!

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2023-11-11T17:24:34+00:00

    Hello!

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link:Create a new question (microsoft.com)

    We look forward to your next response.

    Kind regards

    Jason Guer

    Microsoft Community Moderator

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-11-07T16:55:54+00:00

    Hello Autumn Cortez

    Thank you for posting in Microsoft Community.

    It seems like the issue is related to the OneDrive app on your phone. OneDrive is a cloud storage service provided by Microsoft, and it may be set as the default app for opening PDF files on your phone.

    To resolve this issue, you can try the following steps:

    • Go to your phone's Settings app.
    • Scroll down and select "Apps & notifications."
    • Find the OneDrive app and select it.
    • Select "Permissions."
    • Make sure that the "Storage" permission is enabled.
    • Try opening the PDF file again.

    If none of these steps work, you can try using a different PDF reader app on your phone. There are many free PDF reader apps available on the Google Play Store that you can download and use to open your PDF files.

    We look forward to your next response.

    Kind regards

    Jason Guer

    Microsoft Community Moderator

    6 people found this answer helpful.
    0 comments