I have the brown box icon attached to files which I want to access. These aee on my personal laptop which, at times, I use in a local NGO where I colunteer my time. What can I do?

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I have the brown box icon attached to files which I want to access. These aee on my personal laptop which, at times, I use in a local NGO where I colunteer my time. What can I do?

Anonymous

I have the brown box icon attached to files which I want to access. These are on my personal laptop which, at times, I use in a local NGO where I volunteer my time. What can I do?

Kitty

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Answer 1

Hi Kitty Vigo,

Welcome to the Microsoft community.

The following information is from the article below:

A brown box over your Windows Desktop icons can be caused by an issue with Windows Explorer. To resolve the issue, restart Windows Explorer: <ol style="" type="1"><li style="margin-left: 0">Press Windows key + E.</li><li style="margin-left: 0">Press CTRL + ALT + DEL and select Task Manager.</li><li style="margin-left: 0">Select More details to show all the apps.</li><li style="margin-left: 0">On the Processes tab, under Apps, right-click on Windows Explorer.</li><li style="margin-left: 0">Select Restart.</li></ol>

Source: https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3

However, I often resolve this problem by simply right-clicking the desktop and selecting "Refresh". Also, I make sure OneDrive is running and is up-to-date.

I hope that helps. Let me know if you need further assistance.

Best regards,

Craig

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I have the brown box icon attached to files which I want to access. These aee on my personal laptop which, at times, I use in a local NGO where I colunteer my time. What can I do?

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