can't sign into my phone due to error code 2400

Question

can't sign into my phone due to error code 2400

Anonymous

365 does not recognize my sign in on my Samsung s22. Keeps saying error 2400 with this info:

Correlation Id: 912a3252-ad33-7a49-971c-c478b89b4bd5 Timestamp: 2023-10-18T15:18:30.000ZDPTI: aefe2270be33dc7eError Tag: 5ssaiError Code: 709094177

Tried removing but can't sign back in. Started over, relaunched 365 app.

Please help. Thank you.

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Answer 1

Hi John J!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

I understand you cannot sign in to Microsoft Office on your Samsung s22 and got an error message "M365 doesn't recognize your account".

Few users have reported having the same problem, the solution is to add a new email as an alias and then sign in to Office with the new Primary alias.

You need to add an alias to your Microsoft account Add Primary Alias

Go to https://go.microsoft.com/fwlink/?LinkId=529489
Select Add Email and Add Outlook Email
Then, make the new email a "Primary alias"
Log in with the new Primary alias
Did you log in successfully?

I hope this helps! Please let me know if you need any other assistance and I will be happy to help further.

Thank you

Best Regards, Shakiru

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can't sign into my phone due to error code 2400

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