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Office not installed

Anonymous
2023-10-18T00:15:51+00:00

Hello,

I run oficesetup.exe and nothing happened, on the log i can see like this. anyone know why?

Timestamp Process TID Area Category EventID Level Message Correlation

10/18/2023 07:01:24.555 OFFICE~1 (0x7a8) 0x794 Click-To-Run General Telemetry aqkhc Medium InitLogging {"MachineId": "47fed4a870b2fc4f8b34ecbcbc89f72e", "SessionID": "6dc9caa3-8034-49e0-8337-4fe002248534", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16827.20166", "ContextData": "{"AppVVersion":"0.0","Bitness":"32","CommandLine":"","ExeVer":"16.0.16827.20166","IntegrityLevel":"0x3000","Locale":"1033","ModulePath":"C:\\Temp -1\\OfficeSetup.exe","OSVersion":"10.0","ProcessType":"Bootstrapper","ProcessorArch":"9","ProductType":"1","SecuritySessionId":"1"}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Click-To-Run General Telemetry 4tapm Unexpected C2R::ProcessMitigation::Enable {"MachineId": "47fed4a870b2fc4f8b34ecbcbc89f72e", "SessionID": "6dc9caa3-8034-49e0-8337-4fe002248534", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16827.20166", "ErrorCode": 87, "ErrorType": "", "AppVErrorSource": "", "ErrorMessage": "", "ErrorDetails": "", "ContextData": "{"message":"Call to SetProcessMitigationPolicy failed"}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x790 Telemetry Event cu8l5 Medium Handling flush.

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Activity bjtct Medium ActivityStarted {"Name": "Office.Telemetry.DynamicConfig.FetchConfigs", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6.1", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6.2", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6.3", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6.4", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6.5", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.556 OFFICE~1 (0x7a8) 0x794 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6.6", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.DynamicConfig.FetchConfigs", "CV": "zLUUB2+4H0+AtOwUDOmJNA.6", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Release.AudienceApi.InitAudienceData", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Experimentation.LoadingFirstSessionCache", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Experimentation.DeserializeEcsConfig", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Experimentation.ReadEcsConfig", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Experimentation.EarlyLoadEcsConfig", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Licensing.Tenant.InitTenantId", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Telemetry.IsEcsCdnRulesEnabled", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x794 Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Telemetry.ExperimentationNotLocked", "IsFromRule": false}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x2af0 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.EndPoint", "CV": "zLUUB2+4H0+AtOwUDOmJNA.5.1.1", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x2af0 Activity bjtcw Medium ActivityEnded {"Name": "Office.Experimentation.EcsFetch", "CV": "zLUUB2+4H0+AtOwUDOmJNA.5.1", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x2af0 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.ConfigLoadComplete", "CV": "zLUUB2+4H0+AtOwUDOmJNA.5.2", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

10/18/2023 07:01:24.653 OFFICE~1 (0x7a8) 0x2af0 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.LoadEcsConfig", "CV": "zLUUB2+4H0+AtOwUDOmJNA.5", "ProcessIdentifier": "OfficeSetup.exe_16.0.16827.20166_X86_{0714B5CC-B86F-4F1F-80B4-EC140CE98934}"}

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-10-18T02:17:46+00:00

    Hello

    I am Prakash and I will be glad to assist you today with your question.

    1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter -> C:\Windows\Temp -> %USERPROFILE%\AppData\Local\Temp
    3. Reboot your computer
    4. Open browser > Go to https://office Com > sign in with your account > Select Install Office.

    In case of additional questions,  reach out back to us, and we will be happy to help and try our best to resolve your issue.

    Best Regards, Prakash Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Was this answer helpful?

    1 person found this answer helpful.
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  2. Anonymous
    2023-11-13T11:59:02+00:00

    Hi, I have the same problem.

    Timestamp Process TID Area Category EventID Level Message Correlation

    11/13/2023 07:24:43.649 SETUP (0x2ea8) 0x2810 Telemetry Rules Engine bn9wt Medium DataCollector::ShouldDownloadNewRules

    11/13/2023 07:24:43.649 SETUP (0x2ea8) 0x2810 OfficeTelemetry_RuleProcessing axbjw Medium OTele_ETW_TDC_LoadingRulesStarted {"ETW_EventId": 119, "ETW_Keywords": 4}

    11/13/2023 07:24:43.665 SETUP (0x2ea8) 0x2810 Activity bjtct Medium ActivityStarted {"Name": "Office.Telemetry.LoadXmlRules", "CV": "OrL+FOmklEuvuigBrgy1Fw.4.1", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.665 SETUP (0x2ea8) 0x2aec Click-To-Run General Telemetry aqkhc Medium InitLogging {"MachineId": "188b93d33ba30840be66361dd6503b26", "SessionID": "c6bb67b1-0a82-4f63-9c19-554761c02926", "GeoID": 176, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16731.20354", "ContextData": "{"AppVVersion":"0.0","Bitness":"32","CommandLine":"/configure RDS-Office365","ExeVer":"16.0.16731.20354","IntegrityLevel":"0x3000","Locale":"1043","ModulePath":"c:\\Install\\ODT\\setup.exe","OSVersion":"10.0","ProcessType":"ODT","ProcessorArch":"9","ProductType":"3","SecuritySessionId":"2"}"}

    11/13/2023 07:24:43.665 SETUP (0x2ea8) 0x2810 Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.LoadXmlRules", "CV": "OrL+FOmklEuvuigBrgy1Fw.4.1", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.665 SETUP (0x2ea8) 0x2810 Telemetry Event biyhq Medium SendEvent {"EventName": "Office.Telemetry.LoadXmlRules", "Flags": 33777014401990913, "InternalSequenceNumber": 9, "Time": "2023-11-13T06:24:43Z", "AriaTenantToken": "f998cc5ba4d448d6a1e8e913ff18be94-dd122e0a-fcf8-4dc5-9dbb-6afac5325183-7405", "Contract": "Office.System.Activity", "Activity.CV": "OrL+FOmklEuvuigBrgy1Fw.4.1", "Activity.Duration": 18509, "Activity.Count": 1, "Activity.AggMode": 0, "Activity.Success": false, "Activity.Result.Code": -2147024890, "Activity.Result.Type": "HRESULT", "Activity.Result.Tag": 528307459}

    11/13/2023 07:24:43.665 SETUP (0x2ea8) 0x2aec Click-To-Run General Telemetry 4tapm Unexpected C2R::ProcessMitigation::Enable {"MachineId": "188b93d33ba30840be66361dd6503b26", "SessionID": "c6bb67b1-0a82-4f63-9c19-554761c02926", "GeoID": 176, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16731.20354", "ErrorCode": 87, "ErrorType": "", "AppVErrorSource": "", "ErrorMessage": "", "ErrorDetails": "", "ContextData": "{"message":"Call to SetProcessMitigationPolicy failed"}"}

    11/13/2023 07:24:43.665 SETUP (0x2ea8) 0x2810 Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.ProcessIdleQueueJob", "CV": "OrL+FOmklEuvuigBrgy1Fw.4", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.665 SETUP (0x2ea8) 0x2810 Telemetry Event biyhq Medium SendEvent {"EventName": "Office.Telemetry.ProcessIdleQueueJob", "Flags": 33777014401990913, "InternalSequenceNumber": 10, "Time": "2023-11-13T06:24:43Z", "AriaTenantToken": "f998cc5ba4d448d6a1e8e913ff18be94-dd122e0a-fcf8-4dc5-9dbb-6afac5325183-7405", "Contract": "Office.System.Activity", "Activity.CV": "OrL+FOmklEuvuigBrgy1Fw.4", "Activity.Duration": 22326, "Activity.Count": 1, "Activity.AggMode": 0, "Activity.Success": false, "Data.FailureDiagnostic": "Processing Timer not created since Telemetry state is not Active."}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2860 Telemetry Event cu8l5 Medium Handling flush.

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtct Medium ActivityStarted {"Name": "Office.Telemetry.DynamicConfig.FetchConfigs", "CV": "OrL+FOmklEuvuigBrgy1Fw.6", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.1", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.2", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.3", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.4", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.5", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.6", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.7", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.8", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.9", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.10", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.11", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.12", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.13", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.14", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.15", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.16", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.17", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.18", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.19", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.696 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.20", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.21", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.22", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.23", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.24", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.25", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.26", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.27", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.28", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.29", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.30", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.31", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.32", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Telemetry.DynamicConfig.ParseJsonConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.6.33", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.DynamicConfig.FetchConfigs", "CV": "OrL+FOmklEuvuigBrgy1Fw.6", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Experimentation.LoadingFirstSessionCache", "IsFromRule": false}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x2aec Telemetry Event bsq69 Monitorable Deactivated event detected. {"EventName": "Office.Licensing.Tenant.InitTenantId", "IsFromRule": false}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x1940 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.EndPoint", "CV": "OrL+FOmklEuvuigBrgy1Fw.5.1.1", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x1940 Activity bjtcw Medium ActivityEnded {"Name": "Office.Experimentation.EcsFetch", "CV": "OrL+FOmklEuvuigBrgy1Fw.5.1", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x1940 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.ConfigLoadComplete", "CV": "OrL+FOmklEuvuigBrgy1Fw.5.2", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

    11/13/2023 07:24:43.712 SETUP (0x2ea8) 0x1940 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.LoadEcsConfig", "CV": "OrL+FOmklEuvuigBrgy1Fw.5", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{14FEB23A-A4E9-4B94-AFBA-2801AE0CB517}"}

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  3. Anonymous
    2023-11-07T05:31:32+00:00

    Hello:

    I also executed the command: setup /configure configuration.xml in command prompt and the results were as follows:

    Timestamp Process TID Area Category EventID Level Message Correlation

    11/07/2023 00:15:13.064 SETUP (0x2d98) 0xc44 SysConfigLiblet 945fr Medium IsAppGuard not set

    11/07/2023 00:15:13.064 SETUP (0x2d98) 0xc44 WebServiceApi 4wrn6 Medium [ServiceRequest] Callback is used | Callback SetIsCachingEnabled(true) 17AC13AC-7FBD-4946-A9E6-973CDC90781B

    11/07/2023 00:15:13.064 SETUP (0x2d98) 0xc44 WebServiceApi 4wrn9 Medium [ServiceRequest][ShouldUseCacheOnlyMode] Return {"Options": 12582913, "CacheOnly": false} 17AC13AC-7FBD-4946-A9E6-973CDC90781B

    11/07/2023 00:15:13.064 SETUP (0x2d98) 0xc44 WebServiceApi ayvt8 Medium [OfficeWebServiceApi] ProcessRequestLogHelper {"Message": "ProcessRequest: request processing START", "RequestId": 1} 17AC13AC-7FBD-4946-A9E6-973CDC90781B

    11/07/2023 00:15:13.064 SETUP (0x2d98) 0xc44 WebServiceApi ayvt8 Medium [OfficeWebServiceApi] ProcessRequestLogHelper {"Message": "AddAuthInfo: auth processing START", "RequestId": 1} 17AC13AC-7FBD-4946-A9E6-973CDC90781B

    11/07/2023 00:15:13.064 SETUP (0x2d98) 0xc44 WebServiceApi ayvt9 Medium [OfficeWebServiceApi] ~ProcessRequestLogHelper {"Message": "AddAuthInfo: auth processing END", "RequestId": 1} 17AC13AC-7FBD-4946-A9E6-973CDC90781B

    11/07/2023 00:15:13.080 SETUP (0x2d98) 0x8cc Click-To-Run General Telemetry aqkhc Medium InitLogging {"MachineId": "ecd5115eda1dbe488eb389db0a47d6a2", "SessionID": "d151a146-7166-44ad-bc7d-cd4d83bb477f", "GeoID": 187, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16731.20354", "ContextData": "{"AppVVersion":"0.0","Bitness":"32","CommandLine":"/configure configuration.xml","ExeVer":"16.0.16731.20354","IntegrityLevel":"0x3000","Locale":"3082","ModulePath":"Filesystem path scrubbed by C2R","OSVersion":"10.0","ProcessType":"ODT","ProcessorArch":"9","ProductType":"1","SecuritySessionId":"1"}"}

    11/07/2023 00:15:13.080 SETUP (0x2d98) 0x8cc Click-To-Run General Telemetry 4tapm Unexpected C2R::ProcessMitigation::Enable {"MachineId": "ecd5115eda1dbe488eb389db0a47d6a2", "SessionID": "d151a146-7166-44ad-bc7d-cd4d83bb477f", "GeoID": 187, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16731.20354", "ErrorCode": 87, "ErrorType": "", "AppVErrorSource": "", "ErrorMessage": "", "ErrorDetails": "", "ContextData": "{"message":"Call to SetProcessMitigationPolicy failed"}"}

    11/07/2023 00:15:13.080 SETUP (0x2d98) 0x2e1c Telemetry Event cu8l5 Medium Handling flush.

    11/07/2023 00:15:13.080 SETUP (0x2d98) 0xc44 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.EndPoint", "CV": "bDUiw/wSfEKkxKprWZAUQA.4.1.1", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{C322356C-12FC-427C-A4C4-AA6B59901440}"}

    11/07/2023 00:15:13.080 SETUP (0x2d98) 0xc44 Activity bjtcw Medium ActivityEnded {"Name": "Office.Experimentation.EcsFetch", "CV": "bDUiw/wSfEKkxKprWZAUQA.4.1", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{C322356C-12FC-427C-A4C4-AA6B59901440}"}

    11/07/2023 00:15:13.080 SETUP (0x2d98) 0xc44 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.ConfigLoadComplete", "CV": "bDUiw/wSfEKkxKprWZAUQA.4.2", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{C322356C-12FC-427C-A4C4-AA6B59901440}"}

    11/07/2023 00:15:13.080 SETUP (0x2d98) 0xc44 Activity bjtco Medium DroppedAggregatedActivity {"Name": "Office.Experimentation.LoadEcsConfig", "CV": "bDUiw/wSfEKkxKprWZAUQA.4", "ProcessIdentifier": "setup.exe_16.0.16731.20354_X86_{C322356C-12FC-427C-A4C4-AA6B59901440}"}

    I followed the 2 recommendations of this post but don't had succes. Please help me.

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  4. Anonymous
    2023-10-19T04:08:03+00:00

    Hello Thanks for your reply and Information.

    1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter -> C:\Windows\Temp -> %USERPROFILE%\AppData\Local\Temp
    3. Run Disk Cleanup from Select C:\ Drive from Properties- > General -> Disk Cleanup - >Cleanup system files
    4. Run below DISM commands from elevated prompt.

    DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth

    1. Run sfc /scannow from elevated prompt.
    2. Then try to Install Office in your computer using any other Different user profile or account.

    Best Regards, Prakash

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  5. Anonymous
    2023-10-18T02:21:30+00:00

    Hello,

    Already try and still error.

    When using Microsoft Support and Recovery Assistant i got this error

    Already try to purge left over previous office using OfficeSrub.exe but still get this error. Also this error happened in some workstations.

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