How to access @onmicrosoft.com

You may contact dedicated Microsoft Power BI Community forum for further assistance. Here is the forum link: https://community.fabric.microsoft.com/t5/Microsoft-Power-BI-Community/ct-p/powerbi

Same problem. I post about it and get no help. I post again a week later and the post gets removed with zero help being offered. This MS Community and Reddit boards are filled with people having this issue. Would be great if Microsoft would address this rather than robbing us by selling us product then blowing us off when we can't access it. I had this exact problem in April, was able to get a ticket generated, someone from MS called, figured out problem, removed MFA from my account, boom: worked. Now MS has no phone support, no way to seek help but what appears to be a useless forum given the many, many, posts about this topic.

@Support, I have exactly the same issue. No account set up in authentication app (new device) and when trying to add the account on the device, it requires you to authenticate the added account using the authenticator app. Isn't this an issue with the authenticator app rather than account? There needs to be an option to use something other than authenticator in these cases

Hi Eeben Ezer Tres,

Thank you for your reply.

1. Yes, that is the issue. I cannot use another authentication method as there are only 2 options but all are linked with Authenticator app.

• Approve a request on my Microsoft Authenticator app
• Use a verification code

Below capture is what I got while logging in

2. I've logged in under @onmicrosoft.com but it is the same that I was stuck with Microsoft Authenticator app.

try login with personal email through "sign in with another account" but still not able to access @onmicrosoft.com account.

3. I'm a user for Power BI. However, my main issue is logging in into my @onmicrosoft.com account.

Thank you in advance for your assistance.

Hello Bukhori Saning,Good morning!Thank you for publishing in Microsoft Community. We are happy to help you.Based on the description you have shared; and since we have power BI support team it is important to understand clearly your issue However, to better understand the problem and find out which team can handle the issue to provide the correct solution, we need more details from you, please provide us with the following information. Thank you.

1-Please do you mean you can't access your @domainonmicrosoft.com account due to Authenticator app. Am i correct?

If it is Authenticator issue, please can you check if you can use another authentication method after entering your email address and password. Kindly share a screenshot after entering your email address and password what you got.

2-Please can you try the below steps:

Go to the Microsoft 365 sign-in page (https://www.office.com/).
Enter your @onmicrosoft.com email address and click "Next".
On the next page, click "Sign in with another account".
Enter your personal email address and password associated with your @onmicrosoft.com account.
You should now be able to access your @onmicrosoft.com account.

3-Please note also that for any issue regarding Power BI we have our dedicated team, you can contact them via Microsoft Power BI Community - Microsoft Fabric Community We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator