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Error Code: 2148073520

Anonymous
2023-08-28T16:23:42+00:00

I have a work computer that I have been using and as of Friday we had no problems signing into it. There are currently two users that were logged into the computer. One is a new user as of last week and the other one has been the main one for a long time. As of today, I couldn't sign in with the original username and password I can only sign in with the newer username and password. The main account was not deleted as far as I can see but I am getting an error message now. I would like to still be able to access the original username and their files. How can we fix this problem? This is the error message that I am getting.

Correlation Id: bcdf2f3c-414c-4001-9f92-6397f18d33cdTimestamp: 2023-08-28T16:22:09.000ZDPTI: 35de7fb7aadf2eadf9b4649a8ce4e0a722978e4496ac235dded1609d644afba4Error Tag: 657rxError Code: 2148073520

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-10-05T09:37:30+00:00

    Found a video on youtube that helped me. Follow this process if you can’t connect with a school/work account.

    Windows>settings>users>work/professional account/delete the accounts

    You can thereafter open your app (teams outlook) and it should work. It worked pretty well for me.

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  2. Anonymous
    2023-10-16T21:11:26+00:00

    Run the MS Support and Recovery Assistant and choose Office & Office Apps. This will reset all licensing for MS products and user will need to sign in on each app again.

    https://www.microsoft.com/en-us/download/details.aspx?id=100607

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  3. Anonymous
    2023-10-30T19:05:53+00:00

    Thanks Gabriel!

    Your suggestion save my day! It worked really well to me, too.

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  4. Anonymous
    2023-10-05T06:42:13+00:00

    I've the same problem but accessing Microsoft Teams.

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  5. Anonymous
    2023-09-28T00:58:38+00:00

    I too am having this issue appear all of a sudden. Anxiously awaiting a reply.

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    5 people found this answer helpful.
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