Share via

What is a good standard to describe a user's level of proficiency with MS Office Products?

Anonymous
2023-06-26T19:19:44+00:00

What is a good standard which quantifies a user's proficiency in using the full suite of Microsoft Office products? I am looking for standards across Word, Outlook, Excel, Teams, PowerPoint, Access, and SharePoint.

One general rule of thumb is that users may subjectively state that they have Basic, Advanced, or Expert (and/or Advanced) skill levels at each one of those applications. I'm sure that Microsoft or someone else has a good set of standards. I am just having a hard time finding a good set of standard either with generic web search or even AI help on the Bing mobile app. Bing AI provided this link https://zety.com/blog/microsoft-office-skills?ssp=1&setlang=en-US&safesearch=moderate as an endnote when I asked the question.

This Concordia University document from 2011 - https://www.concordia.ca/content/dam/concordia/services/hr/docs/employment/guides/proficiency-computer-skills.pdf - is a start in the right direction. Other than being a tad long in the tooth (like 12 years old), it only covers Excel, Access, and PowerPoint. For my short-term goals, I am looking for a good standard capturing user proficiency with Teams and Outlook.

Microsoft 365 and Office | Word | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

Answer accepted by question author

  1. Anonymous
    2023-06-26T23:39:03+00:00

    Hello

    I am Abdal and I would be glad to help you with your question.

    There are a few different standards that can be used to describe a user's level of proficiency with Microsoft Office products. One common standard is the Microsoft Office Specialist (MOS) certification, which is awarded to individuals who have demonstrated their proficiency in specific Office applications. The MOS certification has three levels:

    Core: This level covers the basics of using an Office application, such as creating and editing documents, formatting text, and using basic formulas.

    Expert: This level covers more advanced features of an Office application, such as creating macros, using pivot tables, and creating presentations.

    Master: This level covers the most advanced features of an Office application, such as creating custom add-ins, using advanced formulas, and creating complex presentations.

    Another standard that can be used to describe a user's level of proficiency with Microsoft Office products is the NIST Computer User Skills Framework (CUSF). The CUSF defines five levels of computer user skills:

    Beginner: This level covers the basic skills needed to use a computer, such as starting and shutting down a computer, opening and saving files, and using a mouse and keyboard.

    Intermediate: This level covers more advanced skills, such as using common software applications, creating and managing files, and using the internet.

    Advanced: This level covers the skills needed to use specialized software applications, such as Microsoft Office products, and to manage complex projects.

    Expert: This level covers the skills needed to design and develop software applications, and to use advanced computer technologies.

    Master: This level covers the skills needed to teach others how to use computers, and to provide technical support.

    Here are some specific standards for Teams and Outlook:

    Teams: Basic: Can create and join meetings, send and receive messages, and use basic features of the Teams interface.

    Intermediate: Can create and manage teams, use advanced features of the Teams interface, and collaborate with others on projects.

    Advanced: Can customize the Teams interface, develop add-ins for Teams, and manage the security of Teams.

    Outlook: Basic: Can create and send emails, manage contacts, and use basic features of the Outlook interface.

    Intermediate: Can create and manage calendars, use advanced features of the Outlook interface, and collaborate with others on projects.

    Advanced: Can customize the Outlook interface, develop add-ins for Outlook, and manage the security of Outlook.

    I hope this information helps.

    Regards,

    Abdal

    Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

    50+ people found this answer helpful.
    0 comments No comments

7 additional answers

Sort by: Most helpful
  1. Charles Kenyon 166.7K Reputation points Volunteer Moderator
    2023-10-29T16:58:22+00:00

    Would it be a good idea to know how to use Microsoft Word and PowerPoint without a certificate?

    I've used Microsoft Word and PowerPoint but didn't know you would need a certificate for that and I don't think I can put Microsoft Office skills on a resume without a certificate.

    What do I do?

    It is a good idea to know how to use Microsoft Word and Powerpoint, with or without a certificate.

    It depends on the job.

    Many places do not care about certificates but about proficiency.

    A certificate is one way to show some level of proficiency, but I've seen people with certificates who really do not know what they are doing.

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2023-06-28T10:50:11+00:00

    Abdal,

     No worries - thanks!
    
    0 comments No comments
  3. Anonymous
    2023-06-27T18:44:42+00:00

    Abdal,

     Thank you for the quick response!  The NIST Computer User Skills Framework (CUSF) and the specific skills for Teams and Outlook are exactly the level of detail for which I have been searching.
    
     By chance, do you have a link for the location of the NIST Computer User Skills Framework (CUSF)?  I am not finding it either in NIST's site ([https://www.nist.gov/)](https://www.nist.gov/%29) or on a wider web search ... maybe I'm not navigating to the correct location or utilizing the correct search terms?  The only reason I ask is that I like to cite the authoritative source for any information I am providing as opposed to saying "I said so".
    

    Thanks!!

    0 comments No comments