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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Grosvenor S,
Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.
Sorry for the inconvenience. If the charges are from Microsoft, you need to investigate the charges from your Microsoft billing history by signing into https://account.microsoft.com/billing/orders.
Find link to thread similar inquiry with more information regarding Unknown charges: https://answers.microsoft.com/thread/ad3d5dd1-5937-4f6c-9486-697234a00f5e
If you are unable to find this charges in your account, you can contact Microsoft support to assist you investigate this charge, use the steps below for guidance;
- Go to http://support.office.com/home/chat
- Describe your issue (Unknown charge) and click 'Get Help'. Then scroll down to select Contact support.
- Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
- Click ‘Chat with support agent’ > Confirm.
- Click Start Chat.
If you believe the charges were fraudulent, kindly contact your financial institution to cancel that payment method.
Hope this helps!
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