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Why does my file say resuming and then fails to download

Anonymous
2023-11-19T07:42:10+00:00

Disclaimer all pictures aren't screenshots but show what my laptop says when trying to download a file. I also don't have Microsoft 365 this is just the cheapest plan web version that gives you extra storage. I couldn't select that in the drop down menu for products though.

Attached picture of what I mean. I've been trying to download my pictures from one drive and this happens then after a while it will pause saying check internet connection.

(Next picture for a different failed download I wanted to see if a smaller folder would download)

Once I hit resume it will load for a bit and then it says site isn't available (last picture shows what I mean)![](https://learn-attachment.microsoft.com/api/attachments/88053f9e-853e-41d4-b08b-be6f7ee35f0c?platform=QnA

Microsoft 365 and Office | OneDrive | Other | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-20T16:50:41+00:00

    Hello Natasha,

    Thank you for posting in Microsoft Community.

    Based on the error message you are receiving, it seems like there may be an issue with your internet connection. Please ensure that you have a stable internet connection and try downloading the files again. If the issue persists, you can try clearing your browser cache and cookies, or try using a different browser. Additionally, you can try downloading the files in smaller batches to see if that helps.

    Hope this helps, let me know if you have other concerns.

    Regards,

    Prince R

    5 people found this answer helpful.
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  2. Anonymous
    2023-12-01T13:01:50+00:00

    i know i have been having the same problem to

    4 people found this answer helpful.
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  3. Anonymous
    2023-11-23T20:19:38+00:00

    Hello Natasha*,*

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Prince R

    Microsoft Moderator

    3 people found this answer helpful.
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