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How do I get rid of Microsoft SharePoint popup on my Apple Computer?

Anonymous
2023-11-11T21:12:59+00:00

For the last couple of days or so I have been getting a Microsoft SharePoint popup on my computer and I am at loss as to how to get rid of it or get it to shop popping up.

I have tried to clear the cache on my browser... both cache and cookies

I have also tried to remove it through on of the apps (Microsoft Excel) and when I hover over the last section, it doesn't give me the option of removing it... as no "X" appears.

Microsoft 365 and Office | SharePoint | For education | MacOS

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  1. Anonymous
    2023-11-12T02:37:03+00:00

    Hi Rhoda,

    1. Here is a screenshot of the image of the popup I get. See below...

    1. I dont' have any screenshots of how I encountered the popup but from my recollection, I was trying to look at some excel spreadsheet files. And since it is my first time have to see the files located outside of my computer, I wanted to see how I can duplicate a particular file for the new year. In other words, have my current file 2023 and create the same one for 2024. Since I am somewhat new to this, I wasn't having much success in creating it.. And I thought I could share the file from the cloud to my computer. And since I couldn't find a way to create a copy of the older file to share on my computer, I gave up.
    2. Since then, I am not too sure what else happened. I think I was doing this on a browser to start with. But since I closed the browser, I just keep getting this popup. I keep clicking on the Deny button but after a few minutes, it keeps popping up and I don't know how to make it stop.

    I hope I was able to best answer as I could.

    Thanks,

    Anna

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  2. Anonymous
    2023-11-13T06:40:39+00:00

    Dear Anna,

    Thanks for posting back and confirming the scenario with us.

    We've found some similar threads in this community, please check if the suggestions shared in below official articles and threads can help.

    For your reference: Office for Mac repeatedly requesting keychain access - Microsoft Support

    How to stop Microsoft SharePoint pop up continually asking me to share - Microsoft Community

    Since a few days I'm receiving the alert "Microsoft SharePoint wants - Microsoft Community

    Best Regards,

    Rhoda

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  3. Anonymous
    2023-11-12T01:14:10+00:00

    Dear Anna Yan,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    As per your description, it seems that you are having issue with the SharePoint pop up on Mac.

    If the understanding above is right, to help you better, we would like to collect more detailed information you're experiencing so that we can have a further investigation:

    1. Would you please share a screenshot of the pop up and share with us?
    2. Please also share some screenshots of the steps/actions that you encounter the pop-up for test on our side.
    3. Does this happen in Office web app in browser or the Office for Mac desktop app, will they encounter a similar situation?

    Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon. However, we can work together to narrow down and resolve the situation. Please kindly post back and provide the more information, then we can focus on your specific scenario and provide specific suggestions. 

    If the understanding above is not consistent with yours, please feel free to post back and point that.

    Your understanding and patience will be highly appreciated. We hope that you are keeping safe and well!

    Thanks for your cooperation.

    Sincerely，

    Rhoda | Microsoft Community Moderator

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